My Deep Cave is on top, Guild Stash in the middle, and the Treasure Trove is on the bottom. It’s supposed by Guild Stash, Treasure Trove beneath that, and Deep Cave beneath the Treasure Trove. Has this happened to anyone else? I’ve sent in multiple tickets but have not gotten a response yet so I wonder if anyone has ever had this and have gotten it fixed.
They don’t close tickets when posting in the Sticky, ‘Tickets for Review’. That is a thread that the CS Team Lead answers. I’ve looked through your posting history; there are no posts in the ‘Tickets for Review’ Sticky, nor even any posts in Account Support.
What did CS say in your tickets before closing? If they said to post the issue in the Bugs sub-forum, then you will just have to wait for the QA Team to address it, as the CS Team has no tools for that issue. If you are submitting ‘reports’ in-game, those are not tickets, but merely Bug Reports, and as the Bug Report window indicates, will garner no response.
It’s not like the issue keeps you from using the Guild bank. Have you tried a -repair of the client?
They don’t close tickets when posting in the Sticky, ‘Tickets for Review’. That is a thread that the CS Team Lead answers. I’ve looked through your posting history; there are no posts in the ‘Tickets for Review’ Sticky, nor even any posts in Account Support.
What did CS say in your tickets before closing? If they said to post the issue in the Bugs sub-forum, then you will just have to wait for the QA Team to address it, as the CS Team has no tools for that issue. If you are submitting ‘reports’ in-game, those are not tickets, but merely Bug Reports, and as the Bug Report window indicates, will garner no response.
It’s not like the issue keeps you from using the Guild bank. Have you tried a -repair of the client?
Good luck.
I apologize for the late reply. Thank you for taking the time to help me out with this. I will give it a try. Thanks again!
If you are unaware of the procedure to open a ticket, it’s: Top/Bottom of this Page – Click on the ‘Support’ link – Click on the ‘Submit a Request’ link in the upper right – fill out the web-form, and be sure to choose an option from each drop-down menu
If you are unaware of the procedure to open a ticket, it’s: Top/Bottom of this Page – Click on the ‘Support’ link – Click on the ‘Submit a Request’ link in the upper right – fill out the web-form, and be sure to choose an option from each drop-down menu
Good luck.
Tickets are for account issues more than anything, but we ARE supposed to report bugs here.
I have been scolded for putting in tickets rather than putting issues here first.
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
