Guild Wars 2

My guild put two things to build yesterday, Economy lv2 and Guild Stash, both costing us 1000 influence each.
Now the upgrades are gone from building queue and so is the influence. So basically we lost about 14 hours of build time and 2000 influence.

Fix this asap and return our hard earned influence!

Guild: Chosen of the sun – Gandara

Same here, we just lost 10.000 influence when we lost our queues.

we need our queue back !

same we lost 1000 influence!

Guild Name
The Hate Machine – THEM

It is now fixed. Building queues are back. Thank you for a fast response Anet

Noticed this happened to us as well.

We are missing 2 queued items (worth 1k influence total) and lost ~18 hours worth of upgrade progress.

Guild: Laser Brains [LB]
Server: IoJ

UPDATE: Issue resolved (in less than 20 minutes!) Thank you for your assistance.

Same problem here.

Guild Armorer Contract was queued (500 influence) yesterday, disappeared when the update went live and as of this posting has lost a little over 24 hours of progress.

Guild: Cogitech Labs (CTEC)
Server: Sorrow’s Furnace

Our guild lost 1000 influence aswell when the pathc went life and like 15 hours of research,

Guild: Danish Geeks [DG]
Server: Gandara

Problem solved thanks alot!

Same goes for my guild. We lost a total of 2k influence due to loss of queues (Politics level 2, Architecture level 2) And would like to have it reïmbursed. About 13 hours of research has been lost for each queue.

Guildname: Legion of Spectres
Server: Aurora Glade

Our guild also lost 1000 when our Queue was wiped. Can you get a response from the in game bug reports? This hasn’t been fixed for us on Ferg. Crossing yet.

Guild: Azerothian Refugees
Server: Ferguson’s Crossing.

Yes, our Q keeps coming and going as well as our guild tag and represented status.

10000 influence level 4 architecture afer 2 days in queue has gone missing along with the influence.. please fix.. nice 1.

the dogs nuts (NUTS)

Just lost my research Architecture Level 1 build. Please look into this. The owner of the guild is on another server however I started the build and now it is gone. Please look into this. TYVM.

Guild – Wolves Night Watch

Queued Art of War 3 (5k) > 1 day ago, it was about half way through, and now suddenly the queue is empty and AoW3 is displayed as researchable option again.

The log still shows that it should be queued. The influence points that were deducted remain gone.

Please fix, thanks.

Edit: It’s fixed!

For future reference: every so often, your client will lose access to the server that tracks Guild status. Evidence suggests it might be the same as one or more authentication servers, so this tends to happen more often when there are a lot of people logging on at once, i.e. during a trial weekend, a popular event, right before a major update, and especially just after a major update or hotfix. This weekend covers most of the above.

The thing is: unless you move servers, your influence/build queue is never lost — you just cannot see or adjust it. Sometimes it affects some guildies, but not others. Admittedly, that’s really annoying, especially since there’s nothing to be done except to wait it out. It always resolves itself.