Guild Wars 2

My guild just completed a guild puzzle within the time limit given and we did not receive our commendations. We submitted a bug in game but we’ve had this issue a few times in the past. We were the guild who started the puzzle, we had two people still on map when it finished, yet no bonus chest for anyone in the guild. Has anyone else had this problem and can perhaps explain how to remedy it?

That is pretty odd. With guild puzzles, you should get the bonus chest as soon as you cross the threshold, not after the timer runs out. I can’t say I’ve ever seen my guild (or another guild) not get personal rewards from a puzzle mission, as long as everyone crossed the threshold.

Commendations are always rewarded the first time each week that an individual completes a guild puzzle (while repping said guild). Guild Merits are rewarded after the time limit.

Are you sure your guild members hadn’t already gotten commendations this “week”?

Hi. I’m in her guild. This was the first time this week we have done that mission. Sat nights at 10 pm est (well after reset) is when we do them. No one in the entire guild that was at the puzzle received any commendations. The guild received credit for the mission in the form of merits and influence. None of us received personal credit.

wolfie.2841:

Hi. I’m in her guild. This was the first time this week we have done that mission. Sat nights at 10 pm est (well after reset) is when we do them. No one in the entire guild that was at the puzzle received any commendations. The guild received credit for the mission in the form of merits and influence. None of us received personal credit.

Well, that can’t be good. I can’t think of how you could get merits and not commendations.

I’d recommend that at least a few of you create support tickets and post as many details as you can. You probably don’t have the instance IP address; it does sound like you can provide everything else: guild name [tag], time/date, location/mish, and number of participants.

Then I’d suggest that the most diplomatic among you keep following up with ANet to make sure at least one of those tickets gets looked at by their higher tier of support (not just the first person looking at the issue). This has got to be both unusual and tricky to resolve — I can’t imagine it will be easy for ANet Support to resolve, although I do think they should try.

Good luck — if you learn anything, please let us know.

Yeah, as long as this isn’t simply a case of you guys getting ported to the end and not hitting the threshold, I’d do as Illconceived suggested. At least a few of you do support tickets so that, at the very least, Anet knows this bug can happen.