Guild/Guild Hall broken

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: ItsaJello.4168

ItsaJello.4168

My guild is currently displaying the “A new build is available. Guild functionality has been disabled.” message to all members.
Of the 5 guilds I’m in this guild is the only one having this issue.
We cannot access the guild hall, missions, bank, or any other related guild functions
Attempting to WP into the hall removes money from the wallet but does not load into the hall
Walking into the portal does not display an entry message
Those who were able to get into the hall one way or another reported that the hall appears to have returned to pre-claimed state, no buildings and mordrem vines everywhere
We capped out on aetherium at 7:30 AM UTC and were unable to access the hall or NPCs to upgrade and are now losing out on aetherium building
Is there any solution in the works for this, and any way to return lost Aetherium due to being blocked out?
https://i.gyazo.com/79c2fa3f65f081022beece0e795acedb.png
https://i.gyazo.com/dc70f8e1f5bafeb34a10cc9bb537514d.png

(edited by ItsaJello.4168)

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: owaine.7513

owaine.7513

My guild is also having this issue. We have all restarted our client multiple times. In addition, we cannot access any other guilds we belong to, although instead of that message, we simply aren’t offered the button to enter the guild hall.

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: ItsaJello.4168

ItsaJello.4168

I have been able to access the halls of other guilds by switching rep and relogging
while repping my main guild the guild hall button simply does not exist for any of the other guilds I belong to

There is also a post on the GW2 Reddit here: https://www.reddit.com/r/Guildwars2/comments/3t48qq/a_new_build_is_available_guild_functionality_has/

(edited by ItsaJello.4168)

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: ItsaJello.4168

ItsaJello.4168

As of 3:00 PM UTC this is still bugged

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: ItsaJello.4168

ItsaJello.4168

Reported fixed as of the 5:00 PM UTC patch
for our guild, which capped Aetherium at 7:30 AM UTC this was 9.5 hours lost on aetherium production
At our current mining rate of 30 seconds per aetherium, or 2 per minute, this is 1140 aetherium lost
If this were every guild I would not have an issue with it, but as it is only some guild it puts those of us who were affected at an unfair disadvantage compared to other guilds who did not have this error.

Guild/Guild Hall broken

in Bugs: Game, Forum, Website

Posted by: ItsaJello.4168

ItsaJello.4168

Here is the response to the ticket I submitted:

Hello [NAME],

Here at the Customer Support we currently do not have the ability to reimburse guild items/currencies. Could you please fill out an in-game bug report about this issue, they will have a greater chance of getting this fixed for you. This will send detailed information about your character and your position directly to our Quality Assurance Team and will help us kitten the issue as promptly as possible. To submit a bug report in the game, simply click on the “Game Menu” button in the upper left-hand corner of the game interface, then choose the “Support” option on the Game Menu. That option will allow you to review known issues, report a bug, or contact Customer Support.

Since you’ve already created a post on the forum, you are one step closer to getting the issue solved. While we are unable to respond directly to each bug report that we receive on the forums or through the game interface, each report is reviewed and escalated, when appropriate.

Thank you for taking the time to let us know about this issue.

Regards,

[GM]
Guild Wars 2 Support Team
http://help.guildwars2.com/

So if any of you are in the same position that my guild is, submit bug reports if you haven’t already. I know personally that was my first step