Luckily this has not happened to me (yet) but the above comment from Dara about the shared UI tech reminds me of the week or two I had when the TP/Gem Store would not load from me while Support very patiently worked with me on the problem. There was a workaround for it that I used until I got a new computer, as apparently the issue was my registry had become corrupted.
This was/is on Win7. The solution was to create another Windows account, with admin privileges, and launch GW2 while running Windows on that alternate account. This wasn’t fun, because the alternate account lacked my preferred wallpaper, email access, etc, but at least I could play GW2 on my main Win account, then log out, log out of Win, log back in on the other account, and go back in game to use the TP. Or flat out play on a stripped down Win account; in game things were just the same.
TLDR: Try creating another Win7 account, put a GW2 shortcut on that desktop, and launch from there.
I listed this information Previously, but here it is, in recap:
I am currently using an Nvidia gtx 770 and an i7-3770k Intel core, using the 32 bit version of gw2, (Just preferred) on a WIndows 10 system. I am using a SweetFX overlay, but my friend who is also using SweetFX has access to it.
It works on my SurfacePro 2, which is running Windows 8. No SweetFX, but if you want me to test that, I can install it onto that system as well.
I’m playing from Linux, but never had these issues until recently.
I have a thought though.. Are the images being loaded, stored in the gw2.dat file, or loaded from a remote server? If a server, I wonder if it may be an issue with the server that the image files are being hosted on, or an issue in transmission, like bottle-necking?
Also just since today, I am experiencing issues with my character model in the hero panel, often loading very slowly or not at all.
I got my Treasury and Guild Upgrade UI working by running the game with the 64 bit client. It’s blank every time with 32 bit one.
I’m playing from Linux, but never had these issues until recently.
I have a thought though.. Are the images being loaded, stored in the gw2.dat file, or loaded from a remote server? If a server, I wonder if it may be an issue with the server that the image files are being hosted on, or an issue in transmission, like bottle-necking?
Also just since today, I am experiencing issues with my character model in the hero panel, often loading very slowly or not at all.
The Store and the TP are both web pages. So if the Treasury UI uses the same system, all it’s content are sent from a server, though the images might get stored in cache.
I usually avoid the forums for being to toxic and I wouldn’t expect a follow up to an ingame bg report in a forum without any notification to the ones that reported the bug. So it’s only because of a friend that I even noticed this thread.
Unfortunately we’re still working on identifying what is causing so many of you to not be able to see some of the UI in the guild halls. The team has requested a bit more information as we continue to dig.
If those of you who are affected are willing, could you please: launch the game with “-log” on your command line, travel to the guild hall and attempt to look at the Treasury and other affected guild hall user interfaces? And then once you have done this, can you go to your AppData folder and upload the file as an attachment to a response to this thread (it would look like gw2.log).
Grabbing the Log:____________________________
Open the folder containing your exe for Guild Wars 2
Right click on the exe and select the drop down option “Create Shortcut”
On the created shortcut, right click the icon and select the drop down option “Properties”
In the Shortcut tab, look at the field (box) called “Target”
Following the name of the exe, add the text: -log
Hit apply and close the Properties window.
Double click the shortcut and log into Guild Wars 2.
Once you are in game, open the guild panel [g]
Use the “Guild Hall” button to travel to your guild hall.
Talk to the Guild Treasurer npc “Esa the Frugal”
Tab out of or close the game.
Click on the start button
Search for explorer
Go to your AppData folder for the game and find the log file. (It will look something like C:\Users\xxxx\AppData\Roaming\Guild Wars 2\Gw2.log)
Copy the Log file somewhere where you can find it easily.
Make a response to this thread with that file as an attachment.
Once you have done this, it should be safe to remove “-log” from the command (or the shortcut). I’ve included two screenshots that may help in navigation.
Thank you all again for your continued assistance, reports and patience while we try to figure out what has happened.
Hmmm Looking at the screenshot, it looks like a space may have snuck in, in front of log on the command line. If you remove the space between the dash and log (so it looks like “…\gw2.exe -log”) it will hopefully fix it. Also thank you both for already submitting and/or looking into submitting the log for us!
I have a possibly irrelevant or possibly already asked question on this: How big are the affected guilds? How many members are on at once? None of my guilds ever seem to have as many as 10 on at a time, usually not even five, and I have had no one complain about this bug in any of them.
So I thought it could a factor. If the metrics show that it is only hitting certain higher populations that could make a difference. Pure speculation on my part, of course.
I fixed my issue by uninstalling and reinstalling the game. I did this for unrelated reasons (after Tuesday’s patch, the game became unplayable for me), but a very welcome side effect is that the treasury is working correctly now.
I know this is a bit extreme, but it’s fixed. Just thought I’d share.
We believe we identified the issue and were able to submit a fix today. If you’re still experiencing issues, please let us know. Thank you again for all your assistance and patience while we investigated what was going on. <3 May you all enjoy your upcoming weekend!
It’s working, this is amazing! Thank you so much for chasing this down!
Not sure if you’re allowed to share, but what was causing the issue? Troubleshooting always interests me
