Guild Wars 2

A few of my guild members purchased gifts for the guild for influence. I did aswell (2 1000) influence boosts. However the purchases didn’t let apply the influence. Could someone take a look into this?

Just downloaded the new build and it is applying the influence that i buy now ( just bought a small 1 to test it) but it hasn’t applied the ones we already used but did take our money.

Problem still not resolved. We spent a fair amount of gold on the influence and would really like some feedback.

Since this requires someone looking at specific accounts, you & your guildies will also want to create support tickets. (Use the “support” link at the top and choose “ask a question”)

That way, Support can take a look to see what’s going on and you’ll get an individual response.

Posting in this forum is good for the reporting of bugs, but not enough to determine whether adjustments can or should be made for any particular player.

Good luck.

I’ve submit an in-game support ticket. I guess now we wait

Bacon Please.8407:

I’ve submit an in-game support ticket. I guess now we wait

You can only contact Customer Support outside the game to get a response. In-game reports are for bugs or unacceptable behavior and such. If you want CS to look at your specific issue, you will need to contact them through the Support site, or send an email.

created a ticket in game and still no response. How long does a response generally take?

Bacon Please.8407:

created a ticket in game and still no response. How long does a response generally take?

Again, ‘creating a ticket’ in-game will not engender a response from Customer Support, or anyone else. If you want a personal response, you must create a ticket using the Support ticket interface (or email CS at support@guildwars2.com) outside the game.