Guild Wars 2

So, earlier I ran the “Hard Weekly Opportunities” guild puzzle mission twice with some guildies. The first time, out of the people present, 4 of us did not receive our end rewards/commendations/etc. at the successful end of the event. We sent in bug reports.

Afterwards, those 4 people, including myself re-ran the mission and 3 of them received their rewards the second run. I still didn’t receive anything after the second time. I figured I’d send in a trouble ticket with customer support, since, well, I figured that Arena would actually keep track of what’s going on with such events. I mean, I assume that the mobs aren’t being spawned client-side and that Arena’s servers tell our client-side installs what mobs are being spawned, what loot is dropped, etc. So Arena SHOULD have some records of what’s going on. I mean, it would also be good for checking to see if someone’s exploiting or trying to hack in loot drops, etc., right? Guess not.

My interaction with customer support as follows:
Nov 7, 16:33

Ran guild puzzle in the Proxemics Lab with my guild today and a number of us did not receive the end mission reward/loot. Sent in a bug report and figured I’d send in a support ticket to get the commendation/loot that I was not rewarded. http://imgur.com/wrfGm7I (screengrab at the end of the guild puzzle)

Nov 7, 17:35

Ran it again. STILL didn’t get a reward.

Customer service’s response:
GM Dhelvar (Guild Wars 2 Support)
Nov 7, 19:59

Hello —--,

Thanks for contacting the Guild Wars 2 Support Team.

Unfortunately we as Customer Support are unable to verify if a player participated in an Event, like Guild Missions, because of this we’re unable to provide replacements for you.

If you have any other questions or concerns please feel free to contact us.

Regards,

GM Dhelvar
Guild Wars 2 Support Team
http://help.guildwars2.com/

So basically, since the end of mission rewards are unreliable, I either do the missions to support my guild and stand a good chance of being effed out of rewards after putting in my in-game time or I look like a selfish prick and don’t help out my guild. Great.

Guild tab saying I’m still eligible for event rewards for guild puzzle:
http://imgur.com/s8KFSgB

Screengrab of me and my guildies in the end room of the guild puzzle in Proxemic s Lab:
http://imgur.com/wrfGm7I

My guild has been experiencing the same problems – some people get rewards for the puzzle, some don’t. It seems very random and not tied to anything we can influence (representing, joining at the same time etc)

Yeah, my guildies and I weren’t able to determine any particular pattern to why some of us didn’t receive rewards and others didn’t. One thing I forgot to check to see if 64-bit beta client vs. 32-bit client played a part. I know at least a couple of us who didn’t receive rewards were using the 64-bit client, but I didn’t ask if the people who got their rewards straight off the bat were using 64 or 32. Also, the three others got their rewards on the second run, so maybe it’s not related.

same problem with my guild, during the puzzle with maze in the end… dunno if they removed the cheese chest there, but nobody saw that chest, + 4 of us (including me) have no reward from it, we did this puzzle again, still no rewards… probably bugged, and we were using 32 bit , all of us who dont have reward

The Proxemics Lab is bugged, and the least they could do is acknowledge that. People are losing out on a currency that is already gated by a weekly timer and it is impeding progress in the game. You deserve compensation for your efforts, right Anet?

Also, I was using 64-bit when this bug happened to me. No chest in the middle of the room after the maze or anything

I just ran the puzzle with my guild and with glitches leaving half the guild in rooms at a time and then at the end only half getting the reward. these glitches are getting to be ridiculous.

Running 32bit client here, didn’t get rewards either (Proxemics Lab), quite a few members of my guild didn’t get rewards either.

Seems to happen in Sprint too, we had to rerun a few times in order to get rewards for everyone. Also, though not related, system there is a complete mess as timers depend on the guild that activates and are not related to the own timers you get with your guild.

Same only a max of 4 people out of 30 got rewards from two puzzles we did, it only seems to be puzzles its affecting this week.
The client didn’t matter for my guild, since the people who got rewards were using 64 bit and the rest who didn’t were on both 32 or 64.

Also it shows your location as unknown if your in the instance and we were showng up on the mini map as in wayfarer foothills when doing “Proxemics Lab”

Please Anet fix and give us our missing rewards.

Angvars, proxemetics and the wolf rush are all bugged to hell and back. Out of 100 people doing this maybe 15 of us got rewards.

Yeah, no rewards for most of my guild on Puzzles. Time for Rush being all over the place, 10mins instead of 20. And Missions were working so well before all the changes.

Ah well, at least it’s not just me.

Yes, having this issue also. There’s a more general thread for all the extreme bugginess with guild missions over here:

https://forum-en.gw2archive.eu/forum/support/bugs/Guild-Mission-Bugs/first