Guild Wars 2

I’m trying to buy some mercenary heroes and a costume from the GW1 store but I’ve tried 3 different credit cards (2 Mastercard, 1 VISA, all with funds available) and also my Paypal (which draws funds direct from my bank account) and all three show ‘Payment Authorisation Failed’ when I submit my order after entering all my details. Please help – I want mercs!

Thanks very much.

You can contact the Billing CS Team for assistance, though there isn’t really any GW1 support, save access, anymore.

Top/Bottom of Page – Support – Submit a Request

Can’t hurt to try. Good luck.