Guild Wars 2

Hello.

I’d like to report some possible memory leak for guild halls and their new Treasury interface.

If I open the treasury window, and then open the guild panel, the guild panel will show up at like 20% opacity, and massive lag until it finally displays.
So, I thought, why not spam open and close the dialog and see what happens.
So I did, and a few times later I crashed with the following error

—> Crash <—
OOM: Heap, bytes=146,
App: Gw2.exe
Pid: 4180
Cmdline: -log -maploadinfo -autologin
BaseAddr: 00DD0000
ProgramId: 101
Build: 54779
When: 2015-11-01T23:21:25Z 2015-11-02T00:21:25+01:00
Uptime: 0 days 0:04:08
Flags: 0
(full log attached below)

So I restart gw2 on my laptop and does the same procedure, same thing happens and the same error, with the EXACT same number of bytes in the OOM-error.

Notice, if you open the guild panel alone, and the treasury window is closed, no lag, no weird memory allocation will happen.

It will only happen if the guild treasury panel is open, and you can easily see the allocation going on in the taskmanager.

this way I can easily crash the game within one minute of playing.

I could make a video about it, but I’ll see about that.
How to repo.
1 goto guild hall.
2. open treasury window
3. open guild panel (if it lags you have successfully done it)
4. repeat until profit.
5. crash.

note I was able to get the lag around 9/10 times when tried. And I got it happen on my two computers.

I’ve noticed the lag opening the guild panel while being in the treasury too. not to the point of my game crashing, but freezing up for a moment until one window is closed.

I’ve made it a point to not open the guild panel and any guild hall windows at the same time due to the lag and crashes. I shouldn’t have to make this choice/workaround, but for now, it works. It gets even worse if I try to look at the map and see where my fellow gold dots are on the map at the same time.

Anytime in the guild hall I open a panel and then open the guild panel over it I crash.

Jon Olson.8439:

UnknownFreak.2805, switch to the 64-bit client, if possible.

lexxguard.2690, please post your crash log as an attachment.

Thanks.

I’m using the 64-bit client and I’ve noticed the same problems with having the treasury window open and then trying to open the guild panel.

The game doesn’t crash, but everything lags to the point of locking up. If you open one or the other everything seems fine, it’s only when you try to open the guild panel when the treasury window is open that everything comes to a halt. It’s not just the Guild panel being slow, it makes the entire game seize up. There is something going on with using those two interfaces at one time. Once my game froze up so bad I had to force it to close and restart, it might have caught up eventually but I didn’t wait and see.

I’ve also noticed that if I try to open the guild panel while running from one place to another everything lag hitches and gets really slow while the guild panel loads. Other windows like my inventory or the trading post don’t seem to do that. It’s something in relation to opening the Guild interface that makes everything hitch.

khani.4786:

Jon Olson.8439:

UnknownFreak.2805, switch to the 64-bit client, if possible.

lexxguard.2690, please post your crash log as an attachment.

Thanks.

I’m using the 64-bit client and I’ve noticed the same problems with having the treasury window open and then trying to open the guild panel.

The game doesn’t crash, but everything lags to the point of locking up. If you open one or the other everything seems fine, it’s only when you try to open the guild panel when the treasury window is open that everything comes to a halt. It’s not just the Guild panel being slow, it makes the entire game seize up. There is something going on with using those two interfaces at one time. Once my game froze up so bad I had to force it to close and restart, it might have caught up eventually but I didn’t wait and see.

I’ve also noticed that if I try to open the guild panel while running from one place to another everything lag hitches and gets really slow while the guild panel loads. Other windows like my inventory or the trading post don’t seem to do that. It’s something in relation to opening the Guild interface that makes everything hitch.

Had you tried the -repair on the client? Don’t know if they had although the OP had memory issues that have been common on the 32-bit hence why anet finally pushed a 64 bit client out. I tried to recreate this when it was first posted and was unable.. hmm second thought I think it was another similar post. This has more information on how to do it contained within. However still cannot recreate this problem.