I saved up my 180 trophies to buy my third piece of Flame Legion gear. I was buying my boots. I sifted through the merchant and found my Medium boots (I’m a ranger). I made sure they were medium and they were the right stats. Because you guys haven’t figure out how to sort stuff my armor grade apparently. Once I found my boots, I double clicked to purchase.
Lo and behold, what enters my bags is not the item I chose, it was LIGHT. Same stats, but LIGHT. I cannot wear them, and I wanted the skin of the medium boots.
So let me get this straight, not only do we have to worry about the Diminishing Returns screwing us over because you didn’t test it properly, to where I get 2 tokens on my first attempt, but now I have to worry about the vendors not working as intended? Now..this game has just come out, bout month old. So of course there will be bugs, so I reported it and ask for an exchange with the boots still in my inventory. I asked for medium version, any stats because I just want the skin.
In return, I get this automatic distasteful response from a GM.
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Hello XXXXXXX,
Thank you for contacting the Guild Wars 2 Support Team. We would like to be able to offer refunds or exchanges for purchases, but at this time we’re unable to make these kinds of adjustments to characters. For the foreseeable future, all in-game purchases such as those made with Karma, gold, or dungeon rewards are final, so please be extra cautious when making these types of purchases. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.
Regards,
[GM] Coulro
Guild Wars Support Team
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I call BS on this. There is no way you can’t reimburse my tokens or do a swap.
