[Help/Bug]Items lost, need a Dev answer :'(

[Help/Bug]Items lost, need a Dev answer :'(

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Posted by: Ainillia.5794

Ainillia.5794

Hello,

So here is my story : I’ve done all previous LS1 stories, gained skins,… And i destroyed some of them because i had no place to save them, but i did that before the wardrobe fuction was implemented. I made a pause in the game at this moment, so i did not play.

I lost items/Skins from LS1 that i cant acquire anymore, like the Tequatl wings (screen on bottom) that are locked and no longer obtainable. But i DID the achievements for it ! Some skins i lost get from SAB, the scelerite Karka shell (yes, i know, its sold for 25 laurels and 15 gold, but i got these for free ! And i played hard for them !), and many others.

I want to get them back… I won them… Especially the ones that aren’t obtainable anymore :’(

Yes i know, there’s a support team. But they rarely answer, or i land on the page and the entire form to complete to contact them is… too big to redo it.

If it’s lost forever, i’m sorry, but it’s a bit stupid… And i’m sad…

Some achievements also seems weird (like i’m pretty sure i did them, as i complete everything).

Thanks for your answers (if any).

Attachments:

“Gw2.exe has encountered an error”. The most used skill IG.

[Help/Bug]Items lost, need a Dev answer :'(

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Posted by: Tamasan.6457

Tamasan.6457

You won’t get a response to this on the forums.

Put in a ticket and support will give you an answer (though they may still be overwhelmed from all the returning players).

[Help/Bug]Items lost, need a Dev answer :'(

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Posted by: PartyPanda.1960

PartyPanda.1960

Anet usually does not replace lost items, so you are probably out of luck there. As Tamasan said, you should put in a ticket. I know you think you won’t get a response, but you will get one faster than you would by posting here about it. And if they do respond here, they will just tell you to make a ticket. So go ahead and do that, but be prepared to be told “Sorry, there is no way we can prove what you did and did not actually have, and we can not replace the items.”

[Help/Bug]Items lost, need a Dev answer :'(

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Posted by: Andraus.3874

Andraus.3874

You won’t be able to get them back sorry. This was clearly explained when the wardrobe hit. If they retro actively did this for ever player they would easily be overwhelmed.

[Help/Bug]Items lost, need a Dev answer :'(

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can read the policy about replacing destroyed or transmuted items prior to the advent of the Wardrobe here: Top/Bottom of Page – Support – Search (Wardrobe).

I am afraid you are out of luck, but if you wish to submit a request, you can do so from the same page.

Good luck.