Guild Wars 2 Forum - Bugs: Game, Forum, Website

High Priority (Gem Store Purchasse's Buged)

I bought some Gems this morning, got my confirmation e-mail and the money was taken from my bank account but received no gems. I assuem this is something to do with the tradign post bug as I also have sold soem items and received no money from there either.

High Priority (Gem Store Purchasse's Buged)

in Bugs: Game, Forum, Website

Posted by: Kilrbunnie.4608

Kilrbunnie.4608

I had the same issue with purchasing gems with my credit card and my first item went through ok but, did not receive the last few items and I didn’t have anything in my mail box for it not to come through. I reported it a couple of times since 9/2 and haven’t got any response.

High Priority (Gem Store Purchasse's Buged)

in Bugs: Game, Forum, Website

Posted by: Allie Murdock

Allie Murdock

Community Coordinator

Hey All! If you have purchased gems and have not yet received them, you can submit a support ticket here under the “Ask a Question” tab. Be sure to specify “Gem Store” as the Issue Type and use a subject along the lines of “Have not received purchased gems.”

If you have already submitted a ticket, then just hang tight and know that support is working diligently to resolve unanswered tickets. Please do not submit multiple tickets for the same issue.

Thank you for your patience and understanding!