When I finally had finished downloading HoT, I was excited to look at the new expansion and look at my pre-purchase items. But when I logged into the game, I got no pre-purchase items. I was told that this was happening to other players and was a known bug, but I couldn’t find a topic that covered this. I did order the expansion right before it could no longer be pre-purchased, and it said I would get items like the extra bag slot, but I didn’t. I don’t know if this is happening a lot or just to a small group of players, it’s just annoying. I understand that ArenaNet is having a lot of trouble with bugs they’re trying to fix right now, I just want to see if others on the forum are having this problem.