Guild Wars 2

Hi! For the past 2 months I have tried starting up my game and I CANNOT get it. Just when it seems like it’s working it suddenly just crashes, and this has happened everytime I started up, sometimes it gets farther with the download but it will always crash. I’ve sent multiple error reports with a reply email but I get NO RESPONSE.. I really like the game and I really want it to work. Please help!

—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 8108
Cmdline:
BaseAddr: 01370000
ProgramId: 101
Build: 50735
Module: Sendori.dll
When: 2015-07-09T19:25:29Z 2015-07-09T15:25:29-04:00
Uptime: 0 days 0:00:07
Flags: 0

—> System <—
Name: STAFFDESKTOP-HP
IpAddr: 10.0.0.206
Processors: 4 [AuthenticAMD:15:1:0]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4878MB/ 7666MB 63%
Paged: 12118MB/15331MB 79%
Virtual: 3844MB/ 4095MB 93%
Load: 36%
CommitTotal: 3213MB
CommitLimit: 15331MB
CommitPeak: 5008MB
SystemCache: 3878MB
HandleCount: 48743
ProcessCount: 89
ThreadCount: 1353

—> Process Memory <—
Private: 86MB
WorkingSet: 96MB
PeakWorkingSet: 125MB
PageFaults: 216238

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×1f4c <—

—> Trace <—
Pc:04a5e9fe Fr:0551c8d8 Rt:06009884 Arg:000000e8 06009880 04a34fd6 00000000
Pc:06009884 Fr:0551c8dc Rt:00000000 Arg:06009880 04a34fd6 00000000 04a6fb54

—> Thread registers <—
eax=00000000 ebx=000000e8 ecx=04a6fb54 edx=00000a0d esi=00000000 edi=00000000
eip=04a5e9fe esp=0551c8dc ebp=06009880
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

ecx-32 04A6FB34 50545448 312e312f 00000000 50545448
ecx-16 04A6FB44 312e312f 30303120 00000000 00000a0a
ecx 0 04A6FB54 0a0d0a0d 00000000 70747468 002f2f3a
ecx16 04A6FB64 70747468 00000000 50545448 00000000
ecx+32 04A6FB74 74736f68 0000003a 74736f68 00000000
ecx+48 04A6FB84 70747468 2f2f3a73 00000000 0000000a

—> Code <—
04A5E9DE cccc8b4c 24085753 568a118b 7c241084 …L$.WSV…|$..
04A5E9EE d274698a 710184f6 744f8bf7 8b4c2414 .ti.q…tO…L$.
04A5E9FE 8a074638 d0741584 c0740b8a 064638d0 ..F8.t…t…F8.
04A5EA0E 740a84c0 75f55e5b 5f33c0c3 8a064638 t…u.^[_3….F8
04A5EA1E f075eb8d 7eff8a61 0284e474 288a0683 .u..~..a…t(…
04A5EA2E c60238e0 75c48a41 0384c074 188a66ff ..8.u..A…t..f.

—> Stack <—
0551C8DC 06009884 000000e8 06009880 04a34fd6 ………….O..
0551C8EC 00000000 04a6fb54 06009880 06009884 ….T………..
0551C8FC 0bdf3338 ff00ffff 00f005e0 00000000 83…………..
0551C90C 06000000 060065f8 00000000 00000038 …..e……8…
0551C91C 00aa0014 00000aa6 04a6048b 06000000 …………….
0551C92C 00000000 06005fc0 00000001 060065f0 ….._…….e..
0551C93C 0551c954 77e3e003 060065f8 06009880 T.Q….w.e……
0551C94C 0600995c 060065f0 0551c968 768b14dd \….e..h.Q….v
0551C95C 06000000 00000000 060065f8 0551c9b0 ………e….Q.
0551C96C 04a5fa33 06000000 00000000 060065f8 3…………e..
0551C97C 06009880 00000000 0600995c 0600995c ……..\…\…
0551C98C 0000001f 0551c97c 0551c9f0 04a677c0 ….|.Q…Q..w..
0551C99C 00000000 0551c9f0 04a5e634 04a6a870 ……Q.4…p…
0551C9AC ffffffff 0551c9f0 04a67961 ffffffff ……Q.ay……
0551C9BC 04a34ebf 000000e8 0551cb24 00000000 .N……$.Q…..
0551C9CC ffffffff 06009880 00000000 06009880 …………….
0551C9DC 04a5e634 04a6a800 00000000 00000000 4……………
0551C9EC 00000000 0551cae4 04a67908 ffffffff ……Q..y……
0551C9FC 04a34b79 0bdf3338 000000e8 00000001 yK..83……….
0551CA0C 000007f0 0551cb24 074113e8 ffffffff ….$.Q…A…..
0551CA1C 06009880 0551cae4 04a67860 0000000b ……Q.`x……
0551CA2C 04a51ad0 0551cb24 00000001 00000000 ….$.Q………
0551CA3C 0551cb34 00000000 00a3c320 ffffffff 4.Q….. …….
0551CA4C 06009880 ffffffff fffffffe 0551ca74 …………t.Q.
0551CA5C 026198b4 02567460 e8cbb70c 0551ca84 ..a.`tV…….Q.
0551CA6C 0c2c03bc 0c2c03bc 00000020 0551ca8c ..,…,. …..Q.
0551CA7C 026198b4 02566ec0 b5b5c2a7 0551caa4 ..a..nV…….Q.
0551CA8C 01f29dc8 ffffffff 0551cab0 0000000f ……….Q…..
0551CA9C 0551cab0 00966294 0551cadc 017ff1c5 ..Q..b….Q…..
0551CAAC 0551cad0 746e6f43 2d746e65 0c2c0300 ..Q.Content-..,.
0551CABC 0bdf3336 0bdf3331 0c2c0300 0551cad8 63..13….,…Q.
0551CACC 017ff11e 0551cae0 00000001 0551cb08 ……Q…….Q.
0551CADC 01800778 00000078 0551fb40 04a685b9 x...×....Q..... 0551CAEC ffffffff 77516f79 000007f0 0551cb24 ....yoQw....$.Q. 0551CAFC 00000001 0551cb3c 00000000 00000000 ....<.Q......... 0551CB0C 00000000 00a19518 0551cb30 00000000 ........0.Q..... 0551CB1C 000000e8 0551cc20 000000e8 0bdf3250 .... .Q.....P2.. 0551CB2C 00a19510 00000000 0551cb68 016e9a0e ........h.Q...n. 0551CB3C 000007f0 0bdf3250 000000e8 00000000 ....P2.......... 0551CB4C 0bd1c350 0bd1c388 0bdf3240 0551cb6c P.......2..l.Q.
0551CB5C 0551cc28 00000000 0be58b3c 0551e174 (.Q…..<…t.Q.
0551CB6C 017fa8ee 0be58ad0 0bdf3250 01207dbc ……..P2…} .
0551CB7C 01207d30 0bd1c350 00000001 00000001 0} .P………..
0551CB8C 000000e8 021aea28 00000000 00000000 ….(………..
0551CB9C 00000000 00000000 00000000 00000020 ………… …
0551CBAC 021aea48 00000001 0551cde8 0c2c0300 H………Q…,.
0551CBBC 00000000 00000001 00000000 00000004 …………….
0551CBCC 00000000 0000003f 00000000 00000000 ….?………..
0551CBDC ffffffff 00000000 00000000 00000000 …………….
0551CBEC 00000000 0551cbf4 0551cc10 00000fa0 ……Q…Q…..
0551CBFC 00000000 00000000 0551cc10 0551cc10 ……….Q…Q.
0551CC0C 00000000 0551cc04 0551cc05 000001c8 ……Q…Q…..
0551CC1C 00000000 000000e8 0bdf3250 00000000 ……..P2……
0551CC2C 00000000 00000000 00000000 00000000 …………….
0551CC3C 00000000 00000000 00000000 00000000 …………….
0551CC4C 00000000 00000000 00000000 00000000 …………….
0551CC5C 00000000 00000000 00000000 00000000 …………….
0551CC6C 00000000 00000000 00000000 00000000 …………….
0551CC7C 00000000 00000000 00000000 00000000 …………….
0551CC8C 00000000 00000000 00000000 00000000 …………….
0551CC9C 00000000 00000000 00000000 00000000 …………….
0551CCAC 00000000 00000000 00000000 00000000 …………….
0551CCBC 00000000 00000000 00000000 00000000 …………….
0551CCCC 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
Failed to create THIRDPARTYSOFTWAREREADME.txt(4)

it wouldnt fit all the way but here you are! Sorry!

You might consider removing the Sendori malware:

http://malwaretips.com/blogs/sendori-virus-removal/

Good luck.

Kirby.3481:

Hi! For the past 2 months I have tried starting up my game and I CANNOT get it. Just when it seems like it’s working it suddenly just crashes, and this has happened everytime I started up, sometimes it gets farther with the download but it will always crash. I’ve sent multiple error reports with a reply email but I get NO RESPONSE.. I really like the game and I really want it to work. Please help!

IIRC, the crash prompt the game gives sends it to Windows. If it does send it to Anet, the odds of getting a reply are as miniscule as getting a reply as a to an ingame bug report.