Infused Ascended Celestial Rings
At least you got a response from support. It has been over a week since I sent in a ticket and still no response.
Well I imagine you will get the same basic type of help I did which was useless. I mean if we show support it is clearly bugged I would hope they would contact the appropriate dev to show them instead of telling us to report the bug which would most likely get lost in all the other bug reports.