Guild Wars 2

Hey there GW2 Forum.
My Girlfriend and I decided we would join our other girlfriend on Devona’s Rest because of the deal going on in December. Me and sooperglu cannot receive mail sent to our accounts. Nor can we be right clicked and invited to party, our character names have to be typed out and invited that way.
We have checked some of the major initial thoughts about how some people who upgraded their trial accounts to paid got a different account .#### we did not. We checked, double checked, then triple checked by having friends add us and report back the full username, checked ourselves et cetera.
We continually get, “Unable to find Recipient.” When trying to mail each other, mailing others and having people trying to mail us. via the “send mail” option when our name/icon/guild roster name is right clicked.
Going to submit a ticket on each of our accounts but wanted to start here since we saw nothing similar (Not the .#### issue) during our searches. It has been 2 months and still no solution no response from support other then some junk that doesn’t even comment on the ticket I make sure to submit with detail. They give an auto response piece of kitten that just gets closed moments later no matter how fast I am to respond.

I originally posted it here, as this is the correct forum as it is a bug with ingame mail (EG a GW2 SOFTWARE issue). For some inexplicable reason it was moved to technical support which means since it was not a technical issue it was ignored and lost for over 2 months. Why in the world would Gaile Grey make such a mistake?
https://forum-en.gw2archive.eu/forum/support/tech/Weird-Mail-Glitch/first#post1523416

I might be apt to say it is an account issue, but it is not the same issue most people are facing with their account .#### being changed. Ours has stayed the same from trial to current, at least what we are able to see from the user side.