Guild Wars 2

Why when I try to enable two factor authentication for my phone number, why does it say I have an invalid phone number?

“This phone number was not recognized. Please check your number and try again.”

If I click my “Settings” page, I do see my phone number in there.

I have tried typing it in many different ways to get your system to recognize it.

xxxxxxxxxx
(xxx) xxx-xxxx
xxx-xxx-xxxx
1-xxx-xxx-xxxx
etc…

My number is capable of receiving SMS. I use this number for many other accounts that use 2 factor authentication.

Is it a google account or something similar? ANet doesn’t allow anything except a valid mobile or landline.

So the mobile feature has been rolled out and I was given the option upon login to “Secure with Two Factor Authentication”. I was assuming that the reason this wasn’t working for me was it probably wasn’t rolled out yet.

However, I tried again and it still does not recognize my Google Voice number. This is a legit number that points to my mobile phone. I use this exact same number for a ton of other sites for 2 factor authentication (coinbase.com, btc-e.com, www.circle.com, and many others).

Does Anet not allow Google Voice numbers for two factor authentication?

Jerry Attrick.5963:

Does Anet not allow Google Voice numbers for two factor authentication?

No, ANet does not consider that to be a “legit” phone number.

https://www.guildwars2.com/en/news/a-new-way-to-protect-your-account/

it’s not as easy for a hacker to add a phone number to the account. We require a legitimate cell phone or landline phone number, not something like Google Voice, and we verify the phone number. Hackers don’t have an unlimited supply of cell phones and landlines they can use.

Alternatively, you can use something like Google Authenticator instead.