Issue with preview option. Screen freeze.

Issue with preview option. Screen freeze.

in Bugs: Game, Forum, Website

Posted by: BigWhiteShogun.2591

BigWhiteShogun.2591

It started this morning. I was in Orr, never liked this place much anyway, but you know you have to farm those Vials of Powerful Blood. And I noticed I didn’t collect all skins from the Temples for Karma. So I run to the merchant, bought some light armour skins and pressed the button Preview on it ( little disclaimer: I’m playing thief so my armour class is medium, I can’t wear it but I should be able to preview it on my character). As soon as I pressed that button screen freezes whole game freezes. Music and ambient sounds are still going around but I can’t do nothing in the game. Can’t take screen shots, open any menus, even alt f4 out of game or alttab. The only option is to bring on windows task manager, find Guild Wars 2 process and shut it down. But the issue doesn’t stop there. Now every single time I’m trying to preview anything it happens again. Doesn’t matter if it is an item from merchant window, a skin in my wardrobe, an item in my inventory or bank. It always ends up freezing my game.

Eternal alchemy help me!

Issue with preview option. Screen freeze.

in Bugs: Game, Forum, Website

Posted by: shadow.6174

shadow.6174

That’s the first time I see a report about a thing like that. Maybe your game got corrupted somehow? You might try to repair it and see if it helps. Instructions about how to do it are at https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client.

Issue with preview option. Screen freeze.

in Bugs: Game, Forum, Website

Posted by: BigWhiteShogun.2591

BigWhiteShogun.2591

It had to have something with my PC. I restarted it and it works fine now. Weird indeed. Is there any tool to capture logs from your game that I could later send to devs to make it easier for them to find the cause?

Issue with preview option. Screen freeze.

in Bugs: Game, Forum, Website

Posted by: shadow.6174

shadow.6174

Is there any tool to capture logs from your game that I could later send to devs to make it easier for them to find the cause?

You can run the game with the -log parameter, it will generate a log file. Info about how to do that can be found at https://wiki.guildwars2.com/wiki/Command_line_arguments.

(edited by shadow.6174)

Issue with preview option. Screen freeze.

in Bugs: Game, Forum, Website

Posted by: BigWhiteShogun.2591

BigWhiteShogun.2591

thank you from now on I’ll do that. I swear since I left QA job I’m cursed. All bugs seems to gather around me in most of the games I play :/