Items "lost" in treasury by level fix?

Items "lost" in treasury by level fix?

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Posted by: Gorani.7205

Gorani.7205

Last night’s patch (21st of April, 2016) reverted guild levels to their actual value (lvl 36), but because our guild accidentally was already showed one level higher (lvl 37), people contributed to the +5 supply upgrade (Fossils, Evergreen Lodestones), which are now gone from the treasury.
Are those items lost or are they just not shown yet, because their slots disappeared together with the items?
Will they re-appear when we reach lvl 37?

Member of The Guildwars Online Guild [GWO]
Still keeps a volume of Kurzick poems ;)

Items "lost" in treasury by level fix?

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I recommend you file a support ticket to find out. Give them the name of your guild and, if it still shows, a screenshot of the guild log and the actual treasury.

Sorry you have to deal with it.

John Smith: “you should kill monsters, because killing monsters is awesome.”

Items "lost" in treasury by level fix?

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Posted by: lokh.2695

lokh.2695

Hello,

we (Juckzirpen) had the same issue. The bug pushed our level to 37 and made some upgrades available. Players dumped materials into the treasury and now, that the bug has been fixed and the upgrades are no longer available the materials seem lost as well.

I made a support ticket and would highly appreciate a comment on the forums by Anet.

Thax for looking into it.

Edit:
- Added screenshot where it is visible that: 1) Items have been deposited(f.e. 500 Vials of Potent Blood, 50 Gold Ingots, 20 Shards of Obsidian, 2) No Upgrades requiring the deposited items has been queued and 3) the items are not visible in the treasury of our guild.
- To fix this I see one of three soltutions: 1) Reimburse all depostited materials to the donors. 2) As soon as our guild reaches Lvl37 the depsited materials will return to our treasury. 3) None of the above(which would be kinda sad).

Attachments:

+ : Keyrings, Underwater-Combat, Build Templates
- : Mounts, ViP-Player systems, HoT-like Xpacs
Have a nice day.

(edited by lokh.2695)

Items "lost" in treasury by level fix?

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Posted by: shadow.6174

shadow.6174

Based on what I see I would just assume that the items are just hidden, since the Treasury panel only shows items required by the current or next upgrades, then if an upgrade isn’t available yet the slots aren’t shown. Anyway, I would also suggest sending a Support ticket or just wait until the guild reaches that level again (if possible) and see if the slots will be available again.

Items "lost" in treasury by level fix?

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Posted by: Dara Potocska

Dara Potocska

QA Embed

Hey guys,

Your materials will still be in your Treasury. The treasury only shows items that a guild meets the prerequisites to build. When you regain the level from our bug fix yesterday, the upgrades will be able to be donated to again and any quantities held previously will still be in the Treasury waiting to be used. I apologize for this scare this caused, but rest assured – your donations are still there.

Items "lost" in treasury by level fix?

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Posted by: lokh.2695

lokh.2695

Thanks a lot for the clarification, Dara.

So, no harm done, everything at its place.

+ : Keyrings, Underwater-Combat, Build Templates
- : Mounts, ViP-Player systems, HoT-like Xpacs
Have a nice day.

Items "lost" in treasury by level fix?

in Bugs: Game, Forum, Website

Posted by: shadow.6174

shadow.6174

Hey guys,

Your materials will still be in your Treasury. The treasury only shows items that a guild meets the prerequisites to build. When you regain the level from our bug fix yesterday, the upgrades will be able to be donated to again and any quantities held previously will still be in the Treasury waiting to be used. I apologize for this scare this caused, but rest assured – your donations are still there.

Yay I was right in my guess above xD