Still keeps a volume of Kurzick poems ;)
Items "lost" in treasury by level fix?
Still keeps a volume of Kurzick poems ;)
I recommend you file a support ticket to find out. Give them the name of your guild and, if it still shows, a screenshot of the guild log and the actual treasury.
Sorry you have to deal with it.
Hello,
we (Juckzirpen) had the same issue. The bug pushed our level to 37 and made some upgrades available. Players dumped materials into the treasury and now, that the bug has been fixed and the upgrades are no longer available the materials seem lost as well.
I made a support ticket and would highly appreciate a comment on the forums by Anet.
Thax for looking into it.
Edit:
- Added screenshot where it is visible that: 1) Items have been deposited(f.e. 500 Vials of Potent Blood, 50 Gold Ingots, 20 Shards of Obsidian, 2) No Upgrades requiring the deposited items has been queued and 3) the items are not visible in the treasury of our guild.
- To fix this I see one of three soltutions: 1) Reimburse all depostited materials to the donors. 2) As soon as our guild reaches Lvl37 the depsited materials will return to our treasury. 3) None of the above(which would be kinda sad).
- : Mounts, ViP-Player systems, HoT-like Xpacs
Have a nice day.
(edited by lokh.2695)
Based on what I see I would just assume that the items are just hidden, since the Treasury panel only shows items required by the current or next upgrades, then if an upgrade isn’t available yet the slots aren’t shown. Anyway, I would also suggest sending a Support ticket or just wait until the guild reaches that level again (if possible) and see if the slots will be available again.
QA Embed
Hey guys,
Your materials will still be in your Treasury. The treasury only shows items that a guild meets the prerequisites to build. When you regain the level from our bug fix yesterday, the upgrades will be able to be donated to again and any quantities held previously will still be in the Treasury waiting to be used. I apologize for this scare this caused, but rest assured – your donations are still there.
Thanks a lot for the clarification, Dara.
So, no harm done, everything at its place.
- : Mounts, ViP-Player systems, HoT-like Xpacs
Have a nice day.
Hey guys,
Your materials will still be in your Treasury. The treasury only shows items that a guild meets the prerequisites to build. When you regain the level from our bug fix yesterday, the upgrades will be able to be donated to again and any quantities held previously will still be in the Treasury waiting to be used. I apologize for this scare this caused, but rest assured – your donations are still there.
Yay I was right in my guess above xD