Items missing in the mail?
There was a brief systemwide outage earlier. Mail and trading post lagged for a while. Some things I sold didn’t show up in “items I’m selling” nor “items I’ve sold” and there was no cash waiting for me…but after 30-60 minutes, everything cleared up. Mail has been slow for me since that outage.
If the items are really gone from your friends inventory, then I suspect that they are stuck in the mail queue. Assuming you’ve deleted most of your other player-to-player mail in your inbox and you have received other mail from the same person, I think you are going to need to ask for help from the Support team.
I recommend that your friend file the ticket, since she sent the item (and that’s the first place Support should start looking).
Good luck.
Ok, thanks for the reply.