Items missing in the mail?

Items missing in the mail?

in Bugs: Game, Forum, Website

Posted by: FinnTong.7234

FinnTong.7234

Are there any known issues with items going missing in the mail? I have a friend who swears she sent me a Flame Cleaver at around 2010 hrs GMT today – I received the mail but no item was attached. Shes checked her inventory and she hadn’t sold it…

Items missing in the mail?

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

There was a brief systemwide outage earlier. Mail and trading post lagged for a while. Some things I sold didn’t show up in “items I’m selling” nor “items I’ve sold” and there was no cash waiting for me…but after 30-60 minutes, everything cleared up. Mail has been slow for me since that outage.

If the items are really gone from your friends inventory, then I suspect that they are stuck in the mail queue. Assuming you’ve deleted most of your other player-to-player mail in your inbox and you have received other mail from the same person, I think you are going to need to ask for help from the Support team.

I recommend that your friend file the ticket, since she sent the item (and that’s the first place Support should start looking).

Good luck.

John Smith: “you should kill monsters, because killing monsters is awesome.”

Items missing in the mail?

in Bugs: Game, Forum, Website

Posted by: FinnTong.7234

FinnTong.7234

Ok, thanks for the reply.