I’ve opened a support ticked for this issue and the only response I’ve received was a generic HoM centered answer. Wanting to see if this happened to anyone else.
I was playing an alt yesterday and my game crashed when trying to port into Lion’s Arch from Gendarran Fields, I cannot remember the error number. After trying to log back in several times and finally giving up and walking away I was able to log back in within 15 minutes of the crash. I played the game for about 2 more hours after this.
I logged onto my main and went into the jumping puzzle in Eternal Battlegrounds. On the way there I found a rich orichalcum node (yay) and snagged it up. Did the pain in the butt puzzle and finished it. Upon completion I got 14 badges of honor, an alpha siege golem blueprint, a couple of blues, and another blueprint nowhere near as impressive. I had these items plus the 14 orichalcum ore and 3 rare orbs from that node and was feeling great about the accomplishment. I ported out and took the Asura gate to Lion’s Arch and my game crashed again. This time with a 42 error and my husband got the exact same thing. A few curse words later I logged back in.
Upon my re-logging I opened my inventory only to find all the items I had just gotten were gone. Nowhere in my bags, bank, collectibles and I re-logged several times in dismay to verify they were gone.
So yeah. I had all this valuable stuff removed from my inventory and the only response I can get is HoM answers from support and I’m incredibly frustrated. It seems like the crash caused a roll-back on my account, that’s the only explanation I have. I don’t bot, farm, or do anything exploitable so I know it wasn’t taken intentionally. Has this happened to anyone else? Other than the support ticket a.net’s obviously taking sooooo seriously is there any idea of how to get my items back? And please no “qq get over it” responses, these things were valuable and were tough to get.
