Guild Wars 2

I’m currently extremely annoyed. Twice today i had the game client crash when facing the karka queen today. The second event i got a gold medal and the client crashed before i could get the chest. relogged into a different map where the karka queen was on the way, beat the event and no chest appeared. got gold in participation again.

i got the bonus chest from the first karka queen defeat but i havent gotten the chest with the mistward boot lining. I just want the mistward boot lining if nothing else for the trouble i’ve gone through.

Please post the crash log.

32 bit or 64 bit client? It might be that you’re running into the ‘out of memory’ error (if using the 32 bit client).

I’m not sure where i can find the crash log, is it automaically saved somewhere or do i have to copy it from the actual error box?

also how do i know if i’m running the 32 bit client?

C:\Users\<username>\AppData\Roaming\Guild Wars 2\ArenaNet.log

—> Crash <—
OOM: Heap, bytes=1048624,
App: Gw2.exe
Pid: 6224
Cmdline:
BaseAddr: 008A0000
ProgramId: 101
Build: 55043
When: 2015-11-13T06:02:34Z 2015-11-13T01:02:34-05:00
Uptime: 0 days 0:59:07
Flags: 0

—> System <—
Name:
IpAddr: 192.168.1.4
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 21761MB/32650MB 66%
Paged: 24493MB/37514MB 65%
Virtual: 189MB/ 4095MB 4%
Load: 33%
CommitTotal: 13021MB
CommitLimit: 37514MB
CommitPeak: 13340MB
SystemCache: 12965MB
HandleCount: 74441
ProcessCount: 129
ThreadCount: 1711

—> Process Memory <—
Private: 3668MB
WorkingSet: 3111MB
PeakWorkingSet: 3111MB
PageFaults: 5689064

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
VRAM 1681.78 25842
Root 1159.36 2144810
Art Assets 541.10 16598
VRAM – Composite Tex 513.32 487
Programmer Data 461.81 518486
VRAM – Character Geo 345.59 1262
Anim Import Models 248.90 1006
Anim Import Packfile 248.90 1006
Engine 221.57 318603
VRAM – Prop Tex 198.23 931
Character Models 184.81 4723
VRAM – Effect Geo 148.92 893
Game 145.24 123508
Gr 140.88 203932
Composite Models 132.80 3136
Uncategorized 131.53 1588924
VRAM – Gr Geometry 114.64 1150
Composite Packfile 99.40 2670
Content 96.51 37301
VRAM – Gr Postproc 86.46 17
Collections 68.90 20218
Dictionary 64.58 6258
Map Assets 62.40 6185
Prop Models 54.20 1540

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
VRAM – Composite Tex 513.32 487
VRAM – Character Geo 345.59 1262
Anim Import Packfile 248.90 1006
VRAM – Prop Tex 198.23 931
VRAM – Effect Geo 148.92 893
Uncategorized 131.53 1588924
VRAM – Gr Geometry 114.64 1150
Composite Packfile 99.40 2670
Content 96.51 37301
VRAM – Gr Postproc 86.46 17
Dictionary 64.58 6258
Gr 55.18 8491
Prop Packfile 53.18 285
Character Packfile 49.09 kitten
VRAM – Gr Cloud 46.75 187
Effect Packfile 39.28 496
VRAM – UI Textures 34.66 898
Text 33.83 4109
Composite Tex Pool 33.17 70
VRAM – DirectX Geo Buffers 30.56 1520
Gr Cloud 28.79 46414
VRAM – DDI Shader 28.43 18093
VRAM – Terrain Tex 23.33 40
Model Granny 22.20 19222

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.17787 (64/32-bit compatible)]

—> Thread 0×658 <—

—> Trace <—
Pc:00bada0f Fr:0537fa6c Rt:00c7e769 Arg:00000010 00000000 0184b8c8 000000bc
Pc:00c7e769 Fr:0537faa4 Rt:00c7e431 Arg:0482d1f8 00100030 0000009f 00000003
Pc:00c7e431 Fr:0537fad4 Rt:00bc180f Arg:00000001 0000009f 00000003 00000001
Pc:00bc180f Fr:0537fb00 Rt:00bc15d6 Arg:00010000 070d63a8 070d63a8 0537fb34
Pc:00bc15d6 Fr:0537fb14 Rt:00bc2003 Arg:070d63a8 00010000 000b3550 00000001
Pc:00bc2003 Fr:0537fb34 Rt:00cb2150 Arg:00000000 000b3550 00000001 4da8aab0
Pc:00cb2150 Fr:0537fb50 Rt:00ccf72e Arg:00000000 000b3550 00000001 6e2fd310
Pc:00ccf72e Fr:0537fb74 Rt:00ccf225 Arg:070fc020 0000fff4 000b3550 00cb2130
Pc:00ccf225 Fr:0537fbec Rt:00ccf65e Arg:0000fff4 070fc020 00010000 5379a2d4
Pc:00ccf65e Fr:0537fc24 Rt:776fad1f Arg:00000000 1b8605d3 00000000 00000000
Pc:776fad1f Fr:0537fc6c Rt:776facea Arg:ffffffff 776e0229 00000000 00000000
Pc:776facea Fr:0537fc7c Rt:00000000 Arg:00cdf380 00000000 00000000 00000000

—> Thread registers <—
eax=0537f5d8 ebx=0537fa28 ecx=00000000 edx=0537fa28 esi=74ecb230 edi=00000000
eip=00bada0f esp=0537fa04 ebp=0537fa6c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 0537F5B8 04470ca4 0537f608 04470ca4 0537f608
eax-16 0537F5C8 e4c1234c 0537f630 76f65b68 0537f5d8
eax 0 0537F5D8 80000003 00000000 00000000 76f65b68
eax16 0537F5E8 00000000 04470ca0 5340a450 00000001
eax+32 0537F5F8 9841273c 04460b24 0537f654 04460b20
eax+48 0537F608 f5000000 0537f838 00d26cd8 f50024ac
ebx-32 0537FA08 0184b8c8 000000bc 00000000 00000001
ebx-16 0537FA18 0482d1f8 0537facc 00000000 00000003
ebx 0 0537FA28 70616548 7962202c 3d736574 38343031
ebx16 0537FA38 00343236 00000010 00000008 0537facc
ebx+32 0537FA48 0537fa6c 00c7e0b4 00000400 00000000
ebx+48 0537FA58 00000001 0482d1f8 0537facc 00000008
edx-32 0537FA08 0184b8c8 000000bc 00000000 00000001
edx-16 0537FA18 0482d1f8 0537facc 00000000 00000003
edx 0 0537FA28 70616548 7962202c 3d736574 38343031
edx16 0537FA38 00343236 00000010 00000008 0537facc
edx+32 0537FA48 0537fa6c 00c7e0b4 00000400 00000000
edx+48 0537FA58 00000001 0482d1f8 0537facc 00000008
esi-32 74ECB210 8b55ff8b 25ff5dec 74f306b4 cccccccc
esi-16 74ECB220 cccccccc cccccccc cccccccc cccccccc
esi 0 74ECB230 030c25ff cccc74f3 cccccccc cccccccc
esi16 74ECB240 8b55ff8b 25ff5dec 74f30578 cccccccc
esi+32 74ECB250 cccccccc cccccccc cccccccc cccccccc
esi+48 74ECB260 8b55ff8b 25ff5dec 74f30a4c cccccccc

—> Code <—
00BAD9EF 807a8001 8d45bc6a 4050e8a2 68ffff83 .z…E.j@P..h…
00BAD9FF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
00BADA0F e84c9300 008b55b4 8b45b88d 5a178b75 .L….U..E..Z..u
00BADA1F 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
00BADA2F f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
00BADA3F 68e50300 00bafc79 8001b990 7a8001e8 h……y….z…

—> Stack <—
0537FA04 00bada14 0184b8c8 000000bc 00000000 …………….
0537FA14 00000001 0482d1f8 0537facc 00000000 ……….7…..
0537FA24 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
0537FA34 38343031 00343236 00000010 00000008 1048624………
0537FA44 0537facc 0537fa6c 00c7e0b4 00000400 ..7.l.7………
0537FA54 00000000 00000001 0482d1f8 0537facc …………..7.
0537FA64 00000008 6d3d48bb 0537faa4 00c7e769 …..H=m..7.i…
0537FA74 00000010 00000000 0184b8c8 000000bc …………….
0537FA84 0000009f 00000001 0000001a 0537facc …………..7.
0537FA94 00000001 00000030 00000008 0000000c ….0………..
0537FAA4 0537fad4 00c7e431 0482d1f8 00100030 ..7.1…….0…
0537FAB4 0000009f 00000003 00000001 00000000 …………….
0537FAC4 4da8aab0 7a152350 00000004 00000004 …MP#.z……..
0537FAD4 0537fb00 00bc180f 00000001 0000009f ..7………….
0537FAE4 00000003 00000001 00000000 4da8aab0 ……………M
0537FAF4 00000000 00000000 4da8aab0 0537fb14 ………..M..7.
0537FB04 00bc15d6 00010000 070d63a8 070d63a8 ………c…c..
0537FB14 0537fb34 00bc2003 070d63a8 00010000 4.7.. …c……
0537FB24 000b3550 00000001 00000001 00000000 P5…………..
0537FB34 0537fb50 00cb2150 00000000 000b3550 P.7.P!……P5..
0537FB44 00000001 4da8aab0 0708c010 0537fb74 …….M….t.7.
0537FB54 00ccf72e 00000000 000b3550 00000001 ……..P5……
0537FB64 6e2fd310 000b3550 04bd7750 070fc018 ../nP5..Pw……
0537FB74 0537fbec 00ccf225 070fc020 0000fff4 ..7.%… …….
0537FB84 000b3550 00cb2130 6e2fd310 00000000 P5..0!…./n….
0537FB94 00000000 0537fbd4 00cdf380 5379a2d4 ……7…….yS
0537FBA4 00000000 00000000 00000000 00000000 …………….
0537FBB4 00000000 01d81270 0537fbc8 0537fc0c ….p…..7…7.
0537FBC4 776bdaf0 0537fc00 00cdf23f 01d81270 ..kw..7.?…p…
0537FBD4 00000000 00cb2130 00000000 6e2fd310 ….0!……../n
0537FBE4 00000000 00000001 0537fc24 00ccf65e ……..$.7.^…
0537FBF4 0000fff4 070fc020 00010000 5379a2d4 …. ………yS
0537FC04 00cde538 00cdf380 00cdf380 00cdf3a3 8……………
0537FC14 74ec7c04 00000000 74ec7be0 18073a50 .|.t…..{.tP:..
0537FC24 0537fc6c 776fad1f 00000000 1b8605d3 l.7…ow……..
0537FC34 00000000 00000000 00000000 fffff803 …………….
0537FC44 00000000 00000000 00000000 1b8605d3 …………….
0537FC54 0537fc30 00000000 0537fc74 777374a0 0.7…..t.7..tsw
0537FC64 69de548f 00000000 0537fc7c 776facea .T.i….|.7…ow
0537FC74 ffffffff 776e0229 00000000 00000000 ….).nw……..
0537FC84 00cdf380 00000000 00000000 00000000 …………….
0537FC94 00000000 00000000 00000000 00000000 …………….
0537FCA4 00000000 00000000 00000000 00000000 …………….
0537FCB4 00000000 00000000 00000000 00000000 …………….
0537FCC4 00000000 00000000 00000000 00000000 …………….
0537FCD4 00000000 00000000 00000000 00000000 …………….
0537FCE4 00000000 00000000 00000000 00000000 …………….
0537FCF4 00000000 00000000 00000000 00000000 …………….
0537FD04 00000000 00000000 00000000 00000000 …………….
0537FD14 00000000 00000000 00000000 00000000 …………….
0537FD24 00000000 00000000 00000000 00000000 …………….
0537FD34 00000000 00000000 00000000 00000000 …………….
0537FD44 00000000 00000000 00000000 00000000 …………….
0537FD54 00000000 00000000 00000000 00000000 …………….
0537FD64 00000000 00000000 00000000 00000000 …………….
0537FD74 00000000 00000000 00000000 00000000 …………….
0537FD84 00000000 00000000 00000000 00000000 …………….
0537FD94 00000000 00000000 00000000 00000000 …………….
0537FDA4 00000000 00000000 00000000 00000000 …………….
0537FDB4 00000000 00000000 00000000 00000000 …………….
0537FDC4 00000000 00000000 00000000 00000000 …………….
0537FDD4 00000000 00000000 00000000 00000000 …………….
0537FDE4 00000000 00000000 00000000 00000000 …………….
0537FDF4 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
kill ‘my6yp.Tq2bq’
Couldn’t find projectile effect for skill ‘my6yp.Tq2bq’
Model ‘0×0ea52d’: LightningSetActionPoints: lightning ‘fluxsystem’ not found.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×0799c8’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×07cee2’
Map load hang on STATE_MODELS_STREAM detected: MapId: 873, Position: (25673.300781, 14692.200195, -52.664101), Completion: 0.000000
Content is referencing a propID that doesn’t exist propId=‘1647225924948623924’
Couldn’t find missile launch point for gadget ‘’.
Model ’0x082245’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×00e689
Content is referencing a propID that doesn’t exist propId=‘1601533249062994456’
Content is referencing a propID that doesn’t exist propId=‘1601533218998223387’
Content is referencing a propID that doesn’t exist propId=‘1601533206113321498’
No model file for item agent T6FpM.txrtu.
Content is referencing a propID that doesn’t exist propId=‘1601532149551366657’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Content is referencing a propID that doesn’t exist propId=‘1601532132371497472’
Content is referencing a propID that doesn’t exist propId=‘1601532286990320135’
Content is referencing a propID that doesn’t exist propId=‘1601532110896660995’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Content is referencing a propID that doesn’t exist propId=‘1601531595500585485’
Couldn’t find projectile effect for skill ‘Zz5tK.pGPgw’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘INSc/.NUlM9’
Couldn’t find projectile effect for skill ‘Zz5tK.pGPgw’

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1198
Version = 10.18.0013.5891
Description = NVIDIA GeForce GTX 880M
Compat = 0×00100000
VidMem = 4095 MB

Use the 64-bit client.
https://account.arena.net/content/download/gw2/win64

• Crash <—*
  OOM: Heap, bytes=196608,
  App: Gw2.exe
  Pid: 6388
  Cmdline:
  BaseAddr: 008A0000
  ProgramId: 101
  Build: 55043
  When: 2015-11-13T02:04:50Z 2015-11-12T21:04:50-05:00
  Uptime: 0 days 1:30:55
  Flags: 0

• System <—*
  Name: YOUSEF
  IpAddr: 192.168.1.4
  Processors: 8 [GenuineIntel:6:12:3]
  OSVersion: Windows 6.2 (64 bit)

• System Memory <—*
  Physical: 21547MB/32650MB 65%
  Paged: 24376MB/37514MB 64%
  Virtual: 151MB/ 4095MB 3%
  Load: 34%
  CommitTotal: 13138MB
  CommitLimit: 37514MB
  CommitPeak: 13340MB
  SystemCache: 10776MB
  HandleCount: 71243
  ProcessCount: 132
  ThreadCount: 1754

• Process Memory <—*
  Private: 3650MB
  WorkingSet: 3262MB
  PeakWorkingSet: 3321MB
  PageFaults: 14822903

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  VRAM 1598.72 26016
  Root 1205.12 2261520
  Art Assets 555.06 18697
  Programmer Data 491.00 577027
  VRAM – Composite Tex 396.78 409
  VRAM – Prop Tex 326.62 1214
  VRAM – Character Geo 296.35 1221
  Engine 255.53 370836
  Anim Import Models 254.28 1076
  Anim Import Packfile 254.28 1076
  Character Models 170.61 3913
  Gr 149.07 242334
  Game 139.53 119754
  Uncategorized 134.23 1645171
  Composite Models 117.91 2516
  VRAM – Effect Geo 117.12 765
  Content 96.51 37301
  VRAM – Gr Postproc 86.46 17
  Map Assets 85.50 9023
  VRAM – Gr Geometry 85.39 911
  Composite Packfile 79.23 2140
  Prop Models 78.59 5089
  Prop Packfile 73.81 449
  Collections 68.24 19083

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  VRAM – Composite Tex 396.78 409
  VRAM – Prop Tex 326.62 1214
  VRAM – Character Geo 296.35 1221
  Anim Import Packfile 254.28 1076
  Uncategorized 134.23 1645171
  VRAM – Effect Geo 117.12 765
  Content 96.51 37301
  VRAM – Gr Postproc 86.46 17
  VRAM – Gr Geometry 85.39 911
  Composite Packfile 79.23 2140
  Prop Packfile 73.81 449
  Dictionary 64.20 6048
  Gr 57.63 10273
  VRAM – UI Textures 55.43 1332
  Character Packfile 48.90 417
  Map Zone 43.49 16172
  Composite Tex Pool 38.51 78
  VRAM – Terrain Tex 34.08 40
  Effect Packfile 31.72 379
  Gr Cloud 31.03 65101
  VRAM – DirectX Geo Buffers 30.56 1520
  VRAM – Gr Cloud 30.25 121
  Text 28.96 4000
  VRAM – DDI Shader 28.49 18103

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.17787 (64/32-bit compatible)]

• RenderThread Thread 0xcc8 <—*

• Trace <—*
  Pc:00bada0f Fr:0aebf7ac Rt:00b9ed0b Arg:00000000 00000000 01804bcc 00000295
  Pc:00b9ed0b Fr:0aebf7d0 Rt:00c3487c Arg:00030000 00000000 00000000 01804bcc
  Pc:00c3487c Fr:0aebf7fc Rt:00c36163 Arg:9d2c9010 06e2f010 0e1d6d94 06c29554
  Pc:00c36163 Fr:0aebf87c Rt:00c34939 Arg:00000000 0e1d6d94 00000000 00000000
  Pc:00c34939 Fr:0aebf8f4 Rt:00bec5fe Arg:0e1d6d94 000a5cc8 00beba6a 00000002
  Pc:00bec5fe Fr:0aebf914 Rt:00bed3f6 Arg:06c29550 025d2540 025d2540 000a5cc8
  Pc:00bed3f6 Fr:0aebf92c Rt:00baf058 Arg:00d0089c 025d2540 00000000 0aebf978
  Pc:00baf058 Fr:0aebf940 Rt:00d007f0 Arg:06c29550 fc837da0 00d0089c 025d2540
  Pc:00d007f0 Fr:0aebf978 Rt:00d00918 Arg:00d0089c 0aebf998 74ec7c04 025d2540
  Pc:00d00918 Fr:0aebf984 Rt:74ec7c04 Arg:025d2540 74ec7be0 89b907a5 0aebf9e0
  Pc:74ec7c04 Fr:0aebf998 Rt:776fad1f Arg:025d2540 8a3833ab 00000000 00000000
  Pc:776fad1f Fr:0aebf9e0 Rt:776facea Arg:ffffffff 776e021b 00000000 00000000
  Pc:776facea Fr:0aebf9f0 Rt:00000000 Arg:00d0089c 025d2540 00000000 00000000

• Thread registers <—*
  eax=0aebf318 ebx=0aebf768 ecx=00000000 edx=0aebf768 esi=74ecb230 edi=00000000
  eip=00bada0f esp=0aebf744 ebp=0aebf7ac
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 0AEBF2F8 00000000 00000000 409f64c2 409f64c2
eax-16 0AEBF308 409f64c2 0aebf370 76f65b68 0aebf318
eax 0 0AEBF318 80000003 00000000 00000000 76f65b68
eax16 0AEBF328 00000000 0aebf560 00c49ab1 68ec0100
eax+32 0AEBF338 0aebf3e0 00000001 5c147df0 00000005
eax+48 0AEBF348 41714f4c 41373ef3 3f71b02f 3ea8cb1c
ebx-32 0AEBF748 01804bcc 00000295 00000000 00001000
ebx-16 0AEBF758 00000001 00000000 00000000 00000001
ebx 0 0AEBF768 70616548 7962202c 3d736574 36363931
ebx16 0AEBF778 9d003830 04ab6508 0aebf7b0 00d1dd61
ebx+32 0AEBF788 9d2c9000 00030000 00030018 00000000
ebx+48 0AEBF798 00000000 9d2c9000 00030000 00030018
edx-32 0AEBF748 01804bcc 00000295 00000000 00001000
edx-16 0AEBF758 00000001 00000000 00000000 00000001
edx 0 0AEBF768 70616548 7962202c 3d736574 36363931
edx16 0AEBF778 9d003830 04ab6508 0aebf7b0 00d1dd61
edx+32 0AEBF788 9d2c9000 00030000 00030018 00000000
edx+48 0AEBF798 00000000 9d2c9000 00030000 00030018
esi-32 74ECB210 8b55ff8b 25ff5dec 74f306b4 cccccccc
esi-16 74ECB220 cccccccc cccccccc cccccccc cccccccc
esi 0 74ECB230 030c25ff cccc74f3 cccccccc cccccccc
esi16 74ECB240 8b55ff8b 25ff5dec 74f30578 cccccccc
esi+32 74ECB250 cccccccc cccccccc cccccccc cccccccc
esi+48 74ECB260 8b55ff8b 25ff5dec 74f30a4c cccccccc

• Code <—*
  00BAD9EF 807a8001 8d45bc6a 4050e8a2 68ffff83 .z…E.j@P..h…
  00BAD9FF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
  00BADA0F e84c9300 008b55b4 8b45b88d 5a178b75 .L….U..E..Z..u
  00BADA1F 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
  00BADA2F f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
  00BADA3F 68e50300 00bafc79 8001b990 7a8001e8 h……y….z…

Thanks Turamarth. Hopefully i won’t run into any more crashes now.

nvm the issue has been resolved. the .exe file needed to be moved.