Guild Wars 2

Hi all,
This is really pissing me off, I had an Arah run yesterday, that was my 1st run that day, and I only got 15 shards of Zhaitan, all my group members got 60 shards.
And I did an run today, still only got 15 shards, I will not run any instances till my support ticket get responded and my problem fixed, mega kitten #8230;
Can anyone tell me if this kind of issue happened to you guys before?

Actually, yes. The first day the change was implimented I got 30 Ascalonian Tears instead of 60 and decided not to touch the dungeons till it got fixed.
Yesterday my boyfriend ran all 3 paths of Ascalon and didn’t get 60 tokens for each run. I think the lowest he got form the last run was 15 Tears.
He also ran a dungeon he’s never done before and still got 15 tokens.

The system works for some people but it’s really random for others. I hope it gets fixed soon. =/