I just took a character I made a few days into into his home to get the hero point from the krait obelisk shard. He had 0 unspent hero points at the time and still had 0 after, i.e. it did not award a point.
I know it has in the past for my other characters and according to the wiki still does.
https://wiki.guildwars2.com/wiki/Hero_point
There was no error message, like the one you get if you’re not level 10. He’s 80.
I definitely had not already gotten it. I saw the home instance POI – which you have to pass to reach the shard in the Sylvari house – award pop up on my way to the pool.
So I took another relatively new character into his home. He had 36 points before and still does, i.e. also did not receive a point. That was his first time in the home – I only got the waypoint outside just now walking him to it. He hasn’t been to one in another city either. He hasn’t been outside of Rata Sum and Metrica.
The only difference between these and my other characters is these are both newly created and both revenants.
I submitted a GM ticket and they told me to bugrep it. But bugreps don’t get responses so and might not be tracked….. so now I have to manually record all my hero point ins and outs until it’s fixed. Tedious