Hi, I have an issue with connection to your servers. over the last 36 hours I cannot maintain a connection to your servers at all. At first it started with the rubber banding and npc’s killing me without actually being anywhere near me, then came the 7:11:3:191:101 error message and random disconnects. This now affects all 3 characters and I can’t maintain a connection for more than 2 minutes.
Connection to modem/router is strong, broadband speed tests show constant connectivity with no issues, ping and tracert to any other websites or ip addresses complete fine, modem/router have been reset, have tried the /clientport 80 option on the GW2.exe shortcut with no difference.
I have run the diagnostic shortcut as specified in other posts with the following as the output in the log:
================
= Checking server connectivity
================
Section completed in 0.00 seconds
Diag.ArenaNetworks.com
64.25.38.54:80 – connect succeeded
64.25.38.54:6112 – connect succeeded
64.25.38.51:80 – connect succeeded
64.25.38.171:6112 – connect succeeded
64.25.38.171:80 – connect succeeded
64.25.38.51:6112 – connect succeeded
64.25.38.172:80 – connect succeeded
64.25.38.172:6112 – connect succeeded
64.25.38.72:80 – connect succeeded
64.25.38.72:6112 – connect succeeded
Section completed in 0.14 seconds
assetcdn.101.ArenaNetworks.com.
151.249.88.70:80 – connect succeeded
151.249.88.112:80 – connect succeeded
Section completed in 0.06 seconds
auth1.101.ArenaNetworks.com.
64.25.38.51:6112 – connect succeeded
64.25.38.54:6112 – connect succeeded
64.25.38.172:6112 – connect succeeded
64.25.38.171:6112 – connect succeeded
64.25.38.72:6112 – connect succeeded
Section completed in 0.17 seconds
auth2.101.ArenaNetworks.com.
206.127.159.107:6112 – connect succeeded
206.127.159.109:6112 – connect succeeded
206.127.159.108:6112 – connect succeeded
206.127.146.73:6112 – connect succeeded
206.127.159.77:6112 – connect succeeded
206.127.146.74:6112 – connect succeeded
Section completed in 0.06 seconds
cligate.101.NCPlatform.net.
64.25.47.122:6112 – connect succeeded
64.25.47.117:6112 – connect succeeded
64.25.47.121:6112 – connect succeeded
64.25.47.116:6112 – connect succeeded
64.25.47.120:6112 – connect succeeded
64.25.47.119:6112 – connect succeeded
64.25.47.118:6112 – connect succeeded
Section completed in 0.06 seconds
================
= Tracing network paths (about 10 mins)
================
—> pathping -w 500 -q 50 -4 64.25.39.1 <--
Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:
0 TheBeast.default [192.168.1.156]
1 BrightBox.ee [192.168.1.1]
2 213.1.112.172
3 213.1.116.190
4 213.1.78.106
5 87.237.20.128
6 80.150.171.89
7 lon-sb4-i.LON.GB.NET.DTAG.DE [62.154.14.14]
8 62.157.249.202
9 ldn-bb2-link.telia.net [62.115.138.154]
10 nyk-bb2-link.telia.net [213.248.65.94]
11 * dls-b21-link.telia.net [213.155.130.67]
12 ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
13 * 64.25.32-9.ncsoft.com [64.25.32.9]
14 64.25.32-26.ncsoft.com [64.25.32.26]
15 64.25.33-1.ncsoft.com [64.25.39.1]
Computing statistics for 187 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheBeast.default [192.168.1.156]
0/ 50 = 0% |
1 1ms 0/ 50 = 0% 0/ 50 = 0% BrightBox.ee [192.168.1.1]
0/ 50 = 0% |
2 7ms 2/ 50 = 4% 2/ 50 = 4% 213.1.112.172
0/ 50 = 0% |
3 7ms 1/ 50 = 2% 1/ 50 = 2% 213.1.116.190
0/ 50 = 0% |
4 13ms 2/ 50 = 4% 2/ 50 = 4% 213.1.78.106
0/ 50 = 0% |
5 13ms 3/ 50 = 6% 3/ 50 = 6% 87.237.20.128
0/ 50 = 0% |
6 19ms 0/ 50 = 0% 0/ 50 = 0% 80.150.171.89
0/ 50 = 0% |
7 14ms 3/ 50 = 6% 3/ 50 = 6% lon-sb4-i.LON.GB.NET.DTAG.DE [62.154.14.14]
0/ 50 = 0% |
8 —- 50/ 50 =100% 50/ 50 =100% 62.157.249.202
0/ 50 = 0% |
9 38ms 0/ 50 = 0% 0/ 50 = 0% ldn-bb2-link.telia.net [62.115.138.154]
10/ 50 = 20% |
10 94ms 11/ 50 = 22% 1/ 50 = 2% nyk-bb2-link.telia.net [213.248.65.94]
0/ 50 = 0% |
11 129ms 10/ 50 = 20% 0/ 50 = 0% dls-b21-link.telia.net [213.155.130.67]
0/ 50 = 0% |
12 —- 50/ 50 =100% 40/ 50 = 80% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 50 = 0% |
13 129ms 10/ 50 = 20% 0/ 50 = 0% 64.25.32-9.ncsoft.com [64.25.32.9]
4/ 50 = 8% |
14 —- 50/ 50 =100% 36/ 50 = 72% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 50 = 0% |
15 126ms 14/ 50 = 28% 0/ 50 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]
Trace complete.
—> pathping -w 500 -q 50 -4 206.127.158.1 <--
Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:
0 TheBeast.default [192.168.1.156]
1 BrightBox.ee [192.168.1.1]
2 213.1.112.172
3 213.1.116.190
4 213.1.79.178
5 87.237.20.128
6 80.150.170.153
7 217.239.37.198
8 xe-1-3-0.BR2.LND18.alter.net [146.188.112.153]
9 et-10-0-0.GW8.FFT4.ALTER.NET [140.222.232.215]
10 213.71.135.138
11 206-127-157-86.ncsoft.com [206.127.157.86]
12 206-127-158-1.ncsoft.com [206.127.158.1]
Computing statistics for 150 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheBeast.default [192.168.1.156]
0/ 50 = 0% |
1 1ms 1/ 50 = 2% 1/ 50 = 2% BrightBox.ee [192.168.1.1]
0/ 50 = 0% |
2 6ms 1/ 50 = 2% 1/ 50 = 2% 213.1.112.172
0/ 50 = 0% |
3 7ms 2/ 50 = 4% 2/ 50 = 4% 213.1.116.190
0/ 50 = 0% |
4 13ms 2/ 50 = 4% 2/ 50 = 4% 213.1.79.178
0/ 50 = 0% |
5 13ms 1/ 50 = 2% 1/ 50 = 2% 87.237.20.128
0/ 50 = 0% |
6 19ms 2/ 50 = 4% 2/ 50 = 4% 80.150.170.153
0/ 50 = 0% |
7 14ms 3/ 50 = 6% 3/ 50 = 6% 217.239.37.198
0/ 50 = 0% |
8 16ms 0/ 50 = 0% 0/ 50 = 0% xe-1-3-0.BR2.LND18.alter.net [146.188.112.153]
4/ 50 = 8% |
9 —- 50/ 50 =100% 46/ 50 = 92% et-10-0-0.GW8.FFT4.ALTER.NET [140.222.232.215]
0/ 50 = 0% |
10 35ms 5/ 50 = 10% 1/ 50 = 2% 213.71.135.138
0/ 50 = 0% |
11 —- 50/ 50 =100% 46/ 50 = 92% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 50 = 0% |
12 45ms 4/ 50 = 8% 0/ 50 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]
Trace complete.
—> pathping -w 500 -q 50 -4 151.249.88.72 <--
Tracing route to 151.249.88.72 over a maximum of 30 hops
0 TheBeast.default [192.168.1.156]
1 BrightBox.ee [192.168.1.1]
2 213.1.112.172
3 213.1.116.190
4 213.1.79.178
5 87.237.20.128
6 87.237.20.35
7 80.157.131.65
8 87.190.233.14
9 * * *
Computing statistics for 100 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheBeast.default [192.168.1.156]
0/ 50 = 0% |
1 1ms 0/ 50 = 0% 0/ 50 = 0% BrightBox.ee [192.168.1.1]
2/ 50 = 4% |
2 8ms 3/ 50 = 6% 1/ 50 = 2% 213.1.112.172
0/ 50 = 0% |
3 12ms 2/ 50 = 4% 0/ 50 = 0% 213.1.116.190
0/ 50 = 0% |
4 13ms 3/ 50 = 6% 1/ 50 = 2% 213.1.79.178
0/ 50 = 0% |
5 14ms 2/ 50 = 4% 0/ 50 = 0% 87.237.20.128
0/ 50 = 0% |
6 16ms 2/ 50 = 4% 0/ 50 = 0% 87.237.20.35
1/ 50 = 2% |
7 29ms 3/ 50 = 6% 0/ 50 = 0% 80.157.131.65
47/ 50 = 94% |
8 —- 50/ 50 =100% 0/ 50 = 0% 87.190.233.14
Trace complete.
Section completed in 435.80 seconds
Any help would be much appreciated.