Guild Wars 2

I just finished the Liberation quest line and at the end were it tells me
“you have an important letter”
“Read your mail”

I have checked my mail and even went into my inventory to see if it was in there and nothing there or in the mail box. I have restarted the game many times opened up other charters as well and when i get back on the charter it still shows the quest line but i can’t complete it with out the letter and i don’t have the letter I thought maybe I can try to start another quest line and go back to the Liberation quest but I am only lvl 23 and so i can’t start any of the others which start at lvl 80

I have done this quest line many times and not had any problem but this is the first time and even the next day and I still don’t have the letter.

Thank you for your help.

despite what it says, I’m pretty sure the letter turns up at level 30

My friend witch was playing with me she has it complete and she is 1 lvl lower then me and it shows on that quest line is complete (with a check mark) and also shows the next quest line starts at lvl 30

I know it’s worrying, and it kind of is a bug, but wait until level 30. sometimes (especially if you complete it with someone else, and it’s their instance) the letter doesn’t appear until the level 30 quest unlocks.

I’ve had it happen a few times as I often play with my gf. she’s usually the one waiting for the mail to arrive.