Guild Wars 2

Today i was playing with one of my friends in the house… i checked the exchance system to view the price of the gems, more or less i could buy like 560.. 31 of gold in my stash.

When I decided to buy 18 slots bags, it appears only with 6 silver coins!!!!!

What happen with the gold?? I checked my transactions in Black Lion, nothing.. nothing

The gold jus dissapear….

Please help!

Thanks

Lol – mine disappeared too – when they mess up, they make it a good one!!! At least I can sell stuff on the Black Lion again now – can’t wait for the big change of all the Magic Find stats – at this rate of progress I reckon there’s an even chance of getting junk instead :P

HerzAs.8725:

When I decided to buy 18 slots bags, it appears only with 6 silver coins!!!!!

what do you mean? I don’t understand this sentence.

are you saying the bags were listed for 6 silver, and you bought them, then several gold disappeared from your account? if so, this can be explained.

if not, then please elaborate.

OP, are you sure you did not actually purchase those 560 gems instead of simply seeing how many you could buy with the amount of coin you had?

It is likely that you did actually purchase the gems and then went to purchase bags and found you had only a few silver left, which is due to having actually bought those gems you were checking to see the amount that you could afford.

sry about my english…

I realized about the lost of the gold meanwhile i was looking for a 18slot bag

yeah, im shure about not the gems… the gold is lost… is sad cause i play sometimes and well… is annoying to get it and happen this situation
Just entered again into my account… no transaction was made this day =(

No problem on English, you do well.
Is it possible that you may have placed a bulk Buy Order on the 18 slot bags instead of making an immediate purchase? Can you check your “Items I’m Buying” tab to see if you have the money tied up in buy orders?

checked it all. twice, with my friends… the gold is lost…

and well, im quite bored about that
bored a lot.. not playing

Please… Help!

I’m sorry to say that I’m out of ideas and it is most likely something only Support can help you with now. Have you filed a support ticket yet, and if so, have you gotten a response from support about the issue?

If you have not filed a support ticket yet, then you may want to so that ArenaNet Support can help you on a more involved level. They will need to work with you to find out what is going on. You can do that by going to this link and clicking on “Ask A Question” at the top middle of the page and filling out the relevant fields to file the support ticket. You may also want to include a link to your thread with the ticket.

ok!!! thanks for the help! =) I’ll do the ticket and report de advance here ! thanks agaiN!

Glad to have tried to help. Sorry I couldn’t find a quick and easy reason for it disappearing. I hope support can help and I look forward to your keeping us updated here.

the answer that they ave to me is this one…. not the one i expected to see….
im not playing anymore, or with the same frequenc as before… to bad

“Thanks for contacting the Guild Wars 2 Support Team.

As a general rule, we are not able to replace items or currency, and that is true in the case of the item or items that you have requested.

Please let us know if you have any other questions or concerns.

Regards,"

Standard canned response from a lackluster support department.

If you are sure you are missing the gold, keep pushing the issue.

I got my golds missing too!!!
And in my issue its 200g !! thats alot to recover!! ANET HELP

I sent another tech ticket, I’ll wait for a good answer, otherwise im quitting guildwars2, i didnt play “so hard” in my free time to get all lost!

thanks for the answers and the support!

great commnunity

I know how it feels man, dont give up..

and the answer is:::::
Thank you for updating us regarding this issue.

While we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request. The reason for it, is because we do not restore this type of currency.

Regards,

GM Kalameet

im quitting guildwars2 GG All