Lost Influence + upgrade (solved)

Lost Influence + upgrade (solved)

in Bugs: Game, Forum, Website

Posted by: Frostfang.5109

Frostfang.5109

I’m a member of 2 guilds. One wich is the one I represent. The other one is a guild where I’m the only member – for storage (only representing that one when starting upgrades or depositing/withdrawing mats). I have bought influence for 20g and started an upgrade for 10.000 influence to increase my space there.

However the upgrade has disapeared/was never finished but my influence was still drawn. Now it says I only have 5.500 Influence left despite buying influence for 20 g and starting the upgrade to “Reaserch Architecture lvl 4” In order to build a “Guild Treasure trove” next.

What has happened?

Is here a possibility to be refunded or sort this in any way?

Kima & Co

Lost Influence + upgrade (solved)

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I’m a member of 2 guilds. One wich is the one I represent. The other one is a guild where I’m the only member – for storage (only representing that one when starting upgrades or depositing/withdrawing mats). I have bought influence for 20g and started an upgrade for 10.000 influence to increase my space there.

However the upgrade has disapeared/was never finished but my influence was still drawn. Now it says I only have 5.500 Influence left despite buying influence for 20 g and starting the upgrade to “Reaserch Architecture lvl 4” In order to build a “Guild Treasure trove” next.

What has happened?

Is here a possibility to be refunded or sort this in any way?

I’m going to ask some questions that might seem obvious, just to make sure we have them covered. (These are all things I’ve seen people do and, sadly, I’ve done a few of them myself.)

  • After buying the influence, did you actually consume the influence generating item? (check by: manually inspecting inventory of any/all characters that might have done the buying)
  • Were you repping the appropriate guild? (check by: reviewing the influence subtab of the guild panel for both guilds).
  • Did you accelerate the the speed at which the improvement would be built? (check by: reviewing the influence subtab). You get 100% influence back if you cancel an upgrade. However, any spent to speed things up cannot be recovered.
  • Have you double-checked to make sure that all improvements that were scheduled actually completed (for both guilds)? (check by: also recorded in the guild log)

If you have done all of the above, I would create a support ticket (https://help.guildwars2.com/anonymous_requests/new). Only Customer Service would be able to follow-up if it’s something else (and they can only act if you have a valid ticket).

In all the examples I’ve read on the forums (and helped with in game), I’ve never seen influence go missing the way you describe. That doesn’t mean it can’t happen, only that it seems more likely that something else happened.

John Smith: “you should kill monsters, because killing monsters is awesome.”

Lost Influence + upgrade (solved)

in Bugs: Game, Forum, Website

Posted by: Frostfang.5109

Frostfang.5109

Guess its a tickes case for me then.

  • I DID represent the correct guild.
  • I did consume the influence while representing the right guild.
  • I also did activate the upgrade and were looking on the progress for 2 days making sure it was happening anything.
  • I didnt use anything to speed up the upgrade. Nor have I canceled anything.
Kima & Co

Lost Influence + upgrade (solved)

in Bugs: Game, Forum, Website

Posted by: Frostfang.5109

Frostfang.5109

I found the problem… I need to build ANOTHER research lvl… I have build lvl 3, not 4 as I thought. Problem solved.

Kima & Co

Lost Influence + upgrade (solved)

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I found the problem… I need to build ANOTHER research lvl… I have build lvl 3, not 4 as I thought. Problem solved.

Cool. Glad you got it solved.

John Smith: “you should kill monsters, because killing monsters is awesome.”