Guild Wars 2

I’m doing The Bifrost III: The Legend and I sold Jade Maw’s Eye Lens accidently.
I read some information from wiki and it said the collection is impossible to complete without contacting support.
I did but it has been two days without any reply.
So I try to get some help from here.

Did you use the web-form accessed via the ‘Support’ link above/below and ‘Submit a Request’ for assistance?

If you reported in-game, that would be a ‘Bug Report’, and, as indicated on the Bug Report window, will garner no response.

If you did use the web-form, you can post your Ticket number in the Sticky in Account Support, ‘Tickets for Review’ after 72 hours with no response, but be sure to read the FAQ Sticky in the same sub-forum about ‘Not Getting our Emails’ first.

Good luck.

Thank you so much.
I will try this way.