Guild Wars 2

I’m missing the skin of the “Mad Memories” back item in my wardrobe. I still own the “Mad Memories complete edition” and got it unlocked but not the non-fiery normal version that was needed to create the complete one.
How can I get/unlock it? Did all required achievements/quests on Halloween 2012.

They were separate items. You can no longer unlock it if you did not hold onto it.

Rising Dusk.2408:

They were separate items. You can no longer unlock it if you did not hold onto it.

While true, I believe some people have had success contacting support about this. (I haven’t tried myself.)

However, I’d wait 3-4 weeks; there are probably a lot of requests right now and my guess is that the team members are getting asked to say “no” more often at the moment, to help alleviate the backlog.

Illconceived Was Na.9781:

While true, I believe some people have had success contacting support about this. (I haven’t tried myself.)

True, the support randomly helped people with this issue and others not.
Hoped I might receive better help from them here. :P

Mpidemie.2508:

Illconceived Was Na.9781:

While true, I believe some people have had success contacting support about this. (I haven’t tried myself.)

True, the support randomly helped people with this issue and others not.
Hoped I might receive better help from them here. :P

It’s never “random” about whether they help people or not. There are times when Support is hammered, and that means staff and manager discretion is limited. There are times when a new person only knows the default answer to questions about skins (“sorry, you have to get a new one”) and doesn’t know that there are exceptions. In nearly all cases, if you ask nicely, they will follow-up and if it’s within their power to help, they will.

One of the biggest headaches of people who manage support teams is getting them to be consistent, fair, speedy, and accurate all at the same time. It’s only easy in theory.