Mail Bug: spending gems, get nothing.

Mail Bug: spending gems, get nothing.

in Bugs: Game, Forum, Website

Posted by: Faust.5469

Faust.5469

I bought some gem cards and redeemed them just fine. i went in and bought a few items for my characters, dye packs, EXP boosters, even a pirate outfit.

but nothing is in the mail for me. the gems were spent, but it didnt give me anything. it said it’d be in global mail for any of my toons to access, but its not in Any of my toons mail.

help?

Mail Bug: spending gems, get nothing.

in Bugs: Game, Forum, Website

Posted by: Blackhat.4016

Blackhat.4016

“I would ask you to please go to your in-game inbox and empty it till you have two or three messages left and see if the item arrives. Sometimes you do not receive your purchased items because your inbox is rather full so finding there some space helps. If this is not the case and you do not receive your kit in the next few hours, please contact our Customer Support team.

Thanks!"

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