(edited by rose.2894)
Mail not arriving
Did you delete the letters in your box?
lol of course :) there’s plenty of space
I’m having a similar problem, my friend sent me 10g sand I didn’t received the email.
We though he could had wrong typed my name, so I sent him an email and he replied. Again no mail arriving.
I opened a ticket. I advice you to do the same.
https://www.youtube.com/watch?v=j_hDTj0YS4E
Some of the special event letter fill the mailbox too without showing it. If you have mails from there I would suggest to delete a few of them.
PS To clarify it: they are not counting as private mail, but they are treated as such.
Some of the special event letter fill the mailbox too without showing it. If you have mails from there I would suggest to delete a few of them.
PS To clarify it: they are not counting as private mail, but they are treated as such.
Yeah it was the special event letters, they don’t appear on mail count, but they make it full.
Ty
https://www.youtube.com/watch?v=j_hDTj0YS4E
I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!
Community Coordinator
I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!
You can follow this link and fill the ticket form for Customer Support. They will get back to you soon. In any case, we will proceed to forward this situation to the team as well. Thanks for reporting!