Mail not arriving

Mail not arriving

in Bugs: Game, Forum, Website

Posted by: rose.2894

rose.2894

None of the mail I get in-game is arriving. I didn’t notice at first, but like last week I logged in and after playing for a little while, suddenly I had like ten unread messages in my inbox. I went to read them and they were all notes/presents from over a month ago around christmas. Before I had a chance to look through them all I changed areas, and then they were gone again. I’ve tried logging in & out but they haven’t shown up again.

Does anyone know a way I can get my mail back? I really want to see what all my letters say & be able to get new ones. Plus my friends all think I’m a jerk because I never thanked them for all the x-mas gifts they sent me :(

(edited by rose.2894)

Mail not arriving

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Posted by: Zeivu.3615

Zeivu.3615

Did you delete the letters in your box?

Mail not arriving

in Bugs: Game, Forum, Website

Posted by: rose.2894

rose.2894

lol of course :) there’s plenty of space

Mail not arriving

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Posted by: Jambas.6204

Jambas.6204

I’m having a similar problem, my friend sent me 10g sand I didn’t received the email.

We though he could had wrong typed my name, so I sent him an email and he replied. Again no mail arriving.

I opened a ticket. I advice you to do the same.

Mail not arriving

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Posted by: Michael.4791

Michael.4791

Some of the special event letter fill the mailbox too without showing it. If you have mails from there I would suggest to delete a few of them.
PS To clarify it: they are not counting as private mail, but they are treated as such.

Mail not arriving

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Posted by: Jambas.6204

Jambas.6204

Some of the special event letter fill the mailbox too without showing it. If you have mails from there I would suggest to delete a few of them.
PS To clarify it: they are not counting as private mail, but they are treated as such.

Yeah it was the special event letters, they don’t appear on mail count, but they make it full.

Ty

Mail not arriving

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Posted by: rose.2894

rose.2894

I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!

Mail not arriving

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Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!

You can follow this link and fill the ticket form for Customer Support. They will get back to you soon. In any case, we will proceed to forward this situation to the team as well. Thanks for reporting!