Guild Wars 2

Discovering this bug has unfortunately cost me 750 gems as I had to use 3 hairstyle kits before confirming that the bug is with the face and not specific hairstyles.

The face itself is one that was released during festival of four winds and it detaches from the rest of the skull during most animations, including the idle one. It is possible that other kit-exclusive faces do this too (the basic ones don’t seem to) but I didn’t have the gems to buy several makeover kits and test each one.

The bug is visible with any hairstyle that doesn’t fully cover the top of the head and some of the forehead. The most obvious ones are the bald, mohawk and backswept braids with a headband. (Haven’t tested the male-exclusive hairs.)

https://wiki.guildwars2.com/wiki/File:Gw2-new-faces-festival-of-four-winds-asura-female-1.jpg

I took screenshots during /dance, /crossarms, and idle.

You might contact the CS Team, explain the situation, and ask if they can replace your Gems.

Good luck.

Inculpatus cedo.9234:

You might contact the CS Team, explain the situation, and ask if they can replace your Gems.

Good luck.

Thank you for the advice! Submitted a ticket just now and linked back to this thread. Hopefully they’ll have someone test the other kit faces as well (to make sure they aren’t affected) and then fix whatever is causing the issue.