Missing Transactions and Gold in TP

Missing Transactions and Gold in TP

in Bugs: Game, Forum, Website

Posted by: mr focus.5410

mr focus.5410

Hi.

I was crafting and selling some items, and have realised that all my transactions have disappeared, whilst nothing was sold (no gold income).

Is this a visual bug? Or did my items just disappear? Anyone else have this problem?

Missing Transactions and Gold in TP

in Bugs: Game, Forum, Website

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

I never seen a documented case of money or transactions disappearing from the TP. It always turns out to be a problem with the player’s TP cache, with older transactions being hidden, or people forgetting that they picked up and/or delisted items. (The last is more common than I would have predicted.)

  • Check your ‘history’ in your transaction tab; that’s a good way to see if stuff sold or not.
  • Use the ‘load more’ button at the bottom right of any of the transaction summaries. By default, you only see a limited number of entries, further limited by how old they are.
  • You can also try clearing out the TP cache from your computer, although given the info you’ve posted so far, I don’t expect that to matter. (Directions should be available via a tech forum sticky and/or knowledge base article under the ‘Support’ link in the upper left navbar of any forum page.)

If none of that resolves the mystery, file a support ticket and work with Customer Service. They can be helpful in tracking down things like this.

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