Guild Wars 2

Ok so I completed the story on my Ranger who had chosen the Novice’s pack. I thought it said that I should have received the dragonvine but when I look at collections or in my inventory it doesn’t state I had received it and it is not in my inventory at all. I also checked to make sure I did not received it in one of the other collections for the packs and it shows nothing there either. This has similarly happened with a silver chest I should have received but did not. Doing the Sanctum Scramble. I completed the adventure and got the mastery point but no silver chest I needed for the collections. This is irritating because that particular adventure is rather difficult with lag. Is there anyway to get the dragonvine and the silver chest that I should have gotten in the first place?

Update looking back I see that the backpack rewards have not received most of the pack collection I’ve checked all the collections and am missing a few of the story rewards on each of the pack collections. Even though I’ve progressed past that point in the story. And Yes the character had the pack on them when they went to that point in the story.

ticket # 2007089 Just in case it is needed. I have put in a bug report about the missing items. And the lack of progress on the pact back packs collections. I’m still not able to make progress on the collections no matter the character I use. I’ve also have noted that there are times when the award window is blank when doing the story with characters. It seems random on when and where these blank reward windows will appear so I can’t really give information on that. The award window was blank on a friends character not long ago today and they also put in a bug report on it.