Q:
Missing gold
Friend send me 200gold via mail system, i pick it up, after few minutes my client crashed. Restart it and after log in on my account had less 100gold. Whgere is missing 100 gold and how to recover it?
A couple of possibilities, based on what other people have posted about similar issues.
- Double-check your mail — it’s possible the game crashed without ‘remembering’ you had accepted the coin, in which case it would still be in the email.
- You reached the gold transfer limit of 500g/week. Which means 100g would still be in the email (the limit applies to both transfers via email and from any guild bank).
- You recently accepted gold from a “Real Money Trader” and ANet just happened to notice coincidentally around the time of your crash. Their team will remove the gold from the wallet; I’m not sure if they send you a notification or not when this happens.
If none of the options above apply to your situation, then you’ll need to contact support directly; without a ticket number, they can’t help track down what might have happened, let alone fix it.
https://help.guildwars2.com/anonymous_requests/new
Good luck and please let us know what you find out, so we can better help the next person with a similar issue.
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