Guild Wars 2

Hello all, I’ve noticed it before but cause of the speed I was doing it I thought, maybe I was wrong.
Today at about 16:15-20 i was cancelling buying orders from the black lions trading post. The last 5-6 buying orders (stacks of rare gear 17-24 silver approximate each) didn’t return any kind of gold (before cancelling the last orders i had 227 gold pending withdrawal in tp and after cancelling the remaining orders i had same exact amount of gold), though i should have over a dozen gold more. Same thing happened yesterday, though after about 20 secs I got spammed by the incoming gold on the trading post, like it was “stuck” or lagged.

I sent a ticket too, but not too optimistic since i had similar problems in the past, where i got a “we can’t do anything about it” answer.

Anything similar happened to anyone else? I tried making new buy orders and cancelling maybe it was “stuck” like yesterday, to no avail… Tried a restart now too, nothing changed…

It’s frustrating cause i probably lost the profit of over 9 hours of salvaging in a matter of seconds.

Sometimes, things are backed up/stuck in the queue (shared by the TP and Mail – I know it’s weird). Completely emptying all items and Gold from the TP and your Mail will remedy the issue, often.

Worth a try.

There is a bug where a listing will appear twice or will appear after cancelling it. It happens if you use filtering on “My Transactions” and change the sort order or type different key words.

For example, I had a buy order for a couple of stacks of something that went from being a bargain to being IMO overpriced. I cancelled the most recent listings then clicked “show more” to find out if I had any other listings. After filtering & sorting, the transactions I cancelled appeared on the list again. Obvious cancelling them did not result in any additional gold to pick up.

While i get what both of you say, and thanks for the comments, one day later gold are still missing.
I didn’t use any kind of filtering Illconceived though. I had only buy orders for rare gear, nothing more, so i just cancel all of them every 6-7 hours and make new ones cause they are getting “buried” from other buy orders a lot.

And what’s worse is there’s no kind of contact from ArenaNet support. Nada. Not even the typical “we’re looking into it”.

…

If, after 3 days of no response after the initial almost immediate auto-response, you can post your ticket number in the Sticky, ‘Tickets for Review’ in the Account Support sub-forum.

If you only submitted an in-game bug report, there will be no response, as indicated on the Bug Report window.

To contact the CS Team, use the ‘Support’ link above/below and ‘Submit a Request’ for assistance (if not already contacted – never submit duplicate tickets).

Good luck.

Thank you. though i already used all possible means of contact, ticket, in game bug report and forum post.
Also not going towards you ofc but isn’t iit a bit Tragic waiting 3 days or more for support on a mmo in 2016?
Not pointing the usual fingers towards other known Mmos, but there if not in an hour you get a responce in 10 hours MOST.

Dunno. I’m not really familiar with other games’ Support policies. I know in this one, my turn-around is usually within hours, if not minutes; at most, a day.

There are often periods of time (weeks) where the CS Team receives approximately 10,000 tickets per day. It always takes a bit of time to recover from this surfeit of requests.

Good luck.

Thanks though still, as they do not make exceptions about my possible personal problems, i shouldn’t make exceptions for them being understaffed or “too busy”.
Anyways the problem remains and it’s a very serious one. If even once it is proven that one can loose gold from trading post bugs or server errors it’s enough to prove that we all loose gold from time to time the same way. Pretty serious in my point of view.

Well, as the CS Team allows themselves 72 hours to respond to any ticket, I’m not sure any exceptions have yet occurred.

If it has been more than 72 hours since the automated response you received, you can post your ticket number in the aforementioned Sticky.

If you’ve yet to receive the automated response, check the Sticky, FAQ in the Account sub-forum, and read the article about ‘Not Receiving Our Emails’.

Good luck.

Seirios.7803:

Thank you. though i already used all possible means of contact, ticket, in game bug report and forum post.
Also not going towards you ofc but isn’t iit a bit Tragic waiting 3 days or more for support on a mmo in 2016?
Not pointing the usual fingers towards other known Mmos, but there if not in an hour you get a responce in 10 hours MOST.

First, there is only one possible means of contacting support: creating a ticket. The /bug reporting tool files a bug report (useful for the QA team to fix issues) and the forums allow other players to respond (ANet staff won’t usually respond).

Second, tragic or not, that’s how it works in this game. It’s possible a result of there being no subscription fee — presumably you get something for 10-15 bucks/month besides access to the servers.

Finally, there remain three possibilities:

• You cancelled a ghost listing, so weren’t due any coin (that is a bug and needs to be fixed, but there’s nothing more that any of us players can do except wait).
• There’s some sort of misunderstanding going on. That might require a QoL improvement to the UI. However, no coin would be missing.
• You’ve encountered a bug that hardly anyone else is experiencing and so it won’t be trivial to (a) confirm or (b) fix, either of which alone would make it difficult to help you.

Regardless of which of scenario, the resolution won’t be quick, so I recommend being patient and giving support a chance to do their thing.

We’ll agree to disagree. Gm finally responded today, sending me 30g in the mail. Well nice of him but the issue remained unanswered.Is this a problem of trading post, a bug, some kind of server lag, or… Sending gold means they are aware of this happening but didn’t provide me with any kind of answer. I requested some kind of extra information on the matter, cause you obviously don;t realise how important this is. it’s not about the 30 or 100 gold. If there’s an issue for example, the trading post “lags” when fast canceling orders from time to time, it’s a VERY important one. It means people are loosing gold EVERYday, especially the ones that like to play the “auction house” game.

Thank you all i’ll provide whatever info i’ll maybe receive back from the GM.

Also it’s easy to stay cool when someone else’s having the problem.

Seirios.7803:

Gm finally responded today, sending me 30g in the mail.

I’m glad you got a refund.

Seirios.7803:

Well nice of him but the issue remained unanswered.Is this a problem of trading post, a bug, some kind of server lag, or…

As has been pointed out, there is a bug where sometimes there are ghost orders. It’s not easy to replicate, but it’s very confusing when it happens, especially to anyone cancelling more than one to to two orders.

Seirios.7803:

cause you obviously don;t realise how important this is. it’s not about the 30 or 100 gold.

Be careful about making assumptions. First, 30 or 100 gold is very important to some people. Second, any bug, however rare or mysterious, that affects the TP undermines the trust that people have in one of the fundamental tools of the game. It’s very bad when people are reluctant to use the TP.

Seirios.7803:

If there’s an issue for example, the trading post “lags” when fast canceling orders from time to time, it’s a VERY important one. It means people are loosing gold EVERYday, especially the ones that like to play the “auction house” game.

There doesn’t seem to be evidence that this is anything other than extremely rare. Regardless, it’s at best really difficult to replicate and therefore difficult to troubleshoot and resolve.

Seirios.7803:

Thank you all i’ll provide whatever info i’ll maybe receive back from the GM.

Thanks. I’m sure I’m not alone in appreciating any follow up.

Seirios.7803:

Also it’s easy to stay cool when someone else’s having the problem.

Of course it’s easier to remain cool when it’s someone else’s problem. That is one of the values of posting here: one gets a chance to see someone else’s point of view. Something that seems earth shaking might just be a heavy truck driving past, not a tremor.

Thank you for your continuous feedback.
Thing is while you ask me to be careful making assumptions you make two humongous ones.
1) If it is a bug it’s an EXTREMELY rare one.

How do you know? Are you sure that most people even care checking when cancelling 500+ orders, for each one to be returned?

2)Even if it is EXTREMELY rare, it’s at best really difficult to replicate and therefore difficult to troubleshoot and resolve.

How do you know? Are you aware of the mechanics UI or tools that developers and/or GMs use to troubleshoot it?

3)When i wrote it’s not about the 30 or 100 gold i didn;t meant that these amounts are not troublesome. I meant it’s not about loosing once and in some way some gold, but the issue and the problem/bug that makes you loose whatever amount of silver or gold at any given time. This is the real culprit, not just a refund. You clearly made the assumption that 100 gold doesn’t matter for me.

4)This error was in no way ghost orders. I pointed it out many times but you continue on the assumption that it probably is. A very clever way to try to passively undermine someone’s point of view or even point out at an error of his judgement.

5) ArenaNet doesn’t give away gold, especially if it is in anyway somthing that can’t be proven or checked out first.

Thank you, i know that i will be cancelling my orders every 10 seconds now and ofc inform others to be careful of it too.