Missing items in Mail

Missing items in Mail

in Bugs: Game, Forum, Website

Posted by: mercury ranique.2170

mercury ranique.2170

CarlSpackler,
The bugforum is not the way to contact support for personal issues. It is to report and discuss bugs with ohter players. This way the developpers can see how big of an issue something is. If a lot of people have problems simular to yours, they are going to need to implements a fix quickly. The devs read this, but they don’t act cause you posted here.

For personal support issues, For example cause you traded something in the TP and never got the money, you can best file a support ticket at https://en.support.guildwars2.com/

A support specialist will look into the matter and give you an answer in a few days (most likely if you are right, making sure you get your money). If this is an incident the case is closed for them. If more people have issues like this, they make it a known bug.

Then they will use this forum to see how sever the bug is.

Arise, ye farmers of all nations
Arise, opressed of Tyria!