Guild Wars 2

It’s happened to a friend of mine where his stack of Glob of Ectoplasm has suddenly gone missing… He’s seen it a few days ago in his personal bank, and now suddenly 250 of them are no where to be found across all his characters.

My question is: can Arena Net find out what happened to this stack? If it was sold, and the gold was mailed by a hacker, or if it was directly mailed or what?

Thanks!

If it got removed from the bank then it would show in the log.

If he put it in a guild bank, another guild member with withdraw priviledges could have taken them. As stated above, you can check the log in order to see who took it.

Sorry, I meant personal bank. If he opens a ticket, do you think Arena Net can see what exactly happened to those globs?

Did your friend put it in a regular bank slot? If so, he might at some point moved it to the collectibles tab (Ecto’s were given their own spot there).

Otherwise I fear he’s out of luck. He could send a ticket to Support, but I don’t know what they can and can’t see; and if he would be permitted an item restoration. I would assume they keep logs of everything, but I’m not working for ArenaNet.

So I’d tell him to check his ‘Collectable’ tab first. If they’re not there, he should make a ticket through the Support forums (so not through the ingame report feature).