Guild Wars 2

So when I first got the mistlock sanctuary pass I couldn’t stay there for more than 5 minutes. Else my entire client crashed. Thought it would get fixed soon, since a lot of people had this problem and the item was all new. And adding to that it is a gemstore item where people actually payed real money for that.
Therefore it shouldn’t be ok to have it bugged like this for a long time.
Today I’ve been using it again properly for more than just 2 minutes.
And guess what?
It is STILL bugged. It still causes my client to crash.
Is it just me or do others still have this problem?
Will Anet fix it soon? Or better write a ticket to get the gems back?
(Hoping a dev is gonna read that)
I know that Anet got a lot to do with the expansion coming out. But a bugged Gemstore Item shouldn’t stay bugged for this long imo :/

The first thing you should do is create a support ticket.
https://help.guildwars2.com/anonymous_requests/new

Best case: you figure out a solution without ANet’s help. Worst case: you don’t and they help you.

Second, you should keep in mind that the 1000s of people (if not 10000s or more) seem to be using it just fine. So whatever is going on probably is related to your computer or OS or other software — it’s much less likely to be a problem with the Sanctuary itself.

Of course, that’s not an acceptable state for you. It does, however, mean you should give ANet a chance to work with you first. Especially since if the MS crashes your game, there might be other area that will also do that.

While you wait for a response from ANet, consider trying the following:

• Tune your graphics settings down to a minimum.
• Turn character models to minimum quality & minimum number.
• Try entering with a different character.

You can update your ticket with the details either directly or by replying to the initial (automated) email sent by ANet.

tl;dr create a support ticket; whatever is going on isn’t happening for everyone and they’ll need to work with you directly.

PS the ticket queue is current backed up due to interest in PoF, so please be patient.