Never received Gem Store Items.

Never received Gem Store Items.

in Bugs: Game, Forum, Website

Posted by: Forgotten Deus.1423

Forgotten Deus.1423

A couple days ago I bought 2000 gems, due to character slots being on sale, and I bought two. After that I had some gems left over, and I bought a Consortium Mobile Crafting Station and a Southsun Supply Crate. I quickly regretted buying these two items, because I realized that I didn’t really want these, however I would have accepted that, but I never got the items. I never got them in the mail or anything.

I submitted a bug report, but nothing ever happened, so I’m bringing it to the forums, I’d really just like my gems refunded, and I don’t see the problem in doing so because I never got the items.

Thanks for your time.

EDIT: To clarify, I did get the character slots, I didn’t get the two items, I want a refund for the two items in Gems.

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(edited by Forgotten Deus.1423)

Never received Gem Store Items.

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Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

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Did you try clearing out your inbox? If it has too much mail in it (usually 10+ letters) it will hold new messages in a queue until they have room.

Never received Gem Store Items.

in Bugs: Game, Forum, Website

Posted by: MysticHLE.7160

MysticHLE.7160

His inbox wasn’t full in the screenshot though.

Never received Gem Store Items.

in Bugs: Game, Forum, Website

Posted by: Forgotten Deus.1423

Forgotten Deus.1423

Did you try clearing out your inbox? If it has too much mail in it (usually 10+ letters) it will hold new messages in a queue until they have room.

I feel so stupid now, thanks, that worked.

Never received Gem Store Items.

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

No worries. The mailbox can be deceptive, because some system/NPC mail won’t make it appear full, but they will block new messages.