Guild Wars 2

Last week i purchased 10 transmutation crystals during the sale, but i have never received my items. Unfortunately i lost my precious and very expensive gems. Can anyone help me with solving this?

I am also having this issue

Hi SacredNightshine,

please make sure that you have deleted ALL read mails in your mailbox and that you currently do not have 10/10 mail slots full. If after you have made space and you receive new mail but not the mail with the items, then repeat this process until all mail has been finally received.

Please note that mail is not instantaneous and make take a while to receive after making space in your mail box.

Whether it shows 10/10 or not, is not proof you do not have a full mailbox. Another character may have a mail from arena for prior purchase, or an in game message, like from a heart you completed. You need to try and delete old mail. That is the most common problem. You have no idea how many times I’ve had to tell this to people and every time that has been the problem.

If it is something else, then by all means definitely report it.

Sadly, I’ve had to argue with someone before to try it, they kept saying, Mail isn’t full, it’s only 7/10… after a few mins I said fine don’t try it, and dropped it… 5 mins later… ‘You were right’