Guild Wars 2

I bought the game only a month ago, and so I’m unsure if wether or not this is something which occured due to the new patch, or a pre-existing problem. Regardless, the issue is as following:

I had a level 25 guardian as an alternate character, and so when my first character finally reached level 80, I went to go play the aforementioned guardian. My story quest was around the 20’s, but once I logged in (2 days ago), I had no personal story. I leveled up a bit, did a couple of regular quests, and even wasted the only couple of Tomes of Knowledge I had in order to see if wether or not an abrupt change of level would do the trick, but I was unfortunately wrong.

(P.S. I see the story on my hero ‘my story’ panel, but it is grayed out, and shows like the others I have completed, although I hadn’t completed it)

What should I do? What is wrong? I’m a newbie, so I apologize if the answer to my problem is something obvious and I’ve just been missing it.

Jeffrey Vaughn.1793:

The story steps were moved to chapters that unlock every 10 levels, you were probably on a story step that’s now unlocked in Chapter 3 (L30.) Once you reach L30, it’ll appear.

I have a similar problem where my starting story quest won’t continue on a L34 character. it’s the L10 quest. More info here if you can look into it please.

https://forum-en.gw2archive.eu/forum/support/bugs/Awakening-Personal-Story-Bug-game-stopping