Guild Wars 2

I created a new Norn character today and progressed through the tutorial section right up until the ‘Wait for Eir to open the gates’ bit.
She did not appear. The gates did not open
A quick chat with other players waiting for the gate suggested that they had been waiting for a while before I got there, I waited about 25 minutes more but the gate is still closed.

I don’t really like to delete characters and recreate them but I don’t think that will help, since I imagine there is probably only one tutorial instance up at a time.
Since some new players there seem unwilling to leave the instance for a little bit to let the instance reset so this means my character is now stuck in the tutorial instance.

A quick search showed up reports of this happening over 2 years ago (https://forum-en.gw2archive.eu/forum/support/bugs/Norn-tutorial-area-bugged) with many more reports of it since then.

I know we are now on the megaserver system and all but if it does matter I am Vabbi home server.

Sincerely
-A very disappointed lvl1 norn.

I posted that yesterday (about 11 hours ago apparently) I stayed in the instance a while after I posted it (I spent about 90 minutes in the instance total), and the gate still hadn’t opened. I did however do a /ip on the instance before I went to bed.

Coming back today to see if the problem persists and it is still broken, the gate is not opening, Eir is not coming, and there are a lot of lvl1 players perpetually killing the creatures in the arena to the north (many of whom are also saying that this is bugged).
However a /ip shows this is the same instance as the one I was in yesterday.

I have tried relogging several times, this did not fix it, I just get put back into the same buggy instance every time.

Based upon the /ip and the fact I can’t seem to join any other instance, I would say that there is only one instance for the tutorial, and it’s broken.
I dread to think how many characters are stuck because due to this.

We really need a dev to reset the instance so we can actually progress with these characters…

I can confirm, the instance is still broken.

I just got into a non broken instance of this that worked (the /ip was different to the broken one)
So either enough people got trapped in the first instance for an overflow to be created (which was not bugged), or everybody left and the instance collapsed (I think this unlikely, there always seems to be people there…).
Either way this bug clearly needs to be addressed.
It should not take me 14 hours to complete the tutorial…

This issue was fixed several months back, but I’m guessing that they reverted the fix or broke it again somehow.

The only known workaround for the issue is to guest to a different server and pray that one is working. Everyone can guest to a server for a day or two.

At the character selection screen, at the bottom left there is “world selection” From there you can select in that window a different server and click the guest button. Just make certain you have the norn in question selected first.

OneYenShort.3189:

This issue was fixed several months back, but I’m guessing that they reverted the fix or broke it again somehow.

The only known workaround for the issue is to guest to a different server and pray that one is working. Everyone can guest to a server for a day or two.

It looks like they did break it again yes, assuming it ever got fixed properly, a quick web search showed up several posts going back quite a way (most recent one I found was 3 months ago), that kind of implied to me it hadn’t been fixed.

Personally I don’t like to guest servers, although that is a good if non-obvious solution.
(I think many people would assume everybody gets put into the same instance due to the megaserver system, even though this isn’t true for instances, and wouldn’t think to try it…)