Guild Wars 2

As of today I attempted to use a Tome of knowlege on my level 80 necromancer and did no receive a hero point and just a short time ago used a lvl 30 experience scroll on my level 22 mesmer and didn’t receive my hero points even though it says i received them

You might actually have the hero points. Is the character old? You may have unlocked traits and skills from before the skill points to hero points change. If that’s the case the hero points would be pre-spent on traits and skills you had already unlocked. If you level up more you should earn more hero points.
Not sure if that’ll help, but I hope so!

unfortunatly this is not the case as both where gaining hero points till this situation occured but thanks for the response anyway

Using tomes on an level 80 character doesn’t get you hero points only a spirit shard.