Opening the Options Menu Crashes My Game

Opening the Options Menu Crashes My Game

in Bugs: Game, Forum, Website

Posted by: Silent The Gray.3091

Silent The Gray.3091

Whenever I open the options menu through F11, my game crashes, simple as that, can be at the login screen, in my home instance or in a city, the game just hates me opening my options.

—> Crash <—
Exception: c0000096
App: Gw2.exe
Pid: 2184
Cmdline:
BaseAddr: 00B90000
ProgramId: 101
Build: 53415
Module: d3d9.dll
When: 2015-09-27T02:05:11Z 2015-09-26T21:05:11-05:00
Uptime: 0 days 0:00:35
Flags: 0

—> System <—
Name: *******-DESKTOP
IpAddr: 192.168.56.1 192.168.0.10
Processors: 8 [GenuineIntel:6:10:5]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 8267MB/12279MB 67%
Paged: 9287MB/14135MB 65%
Virtual: 3136MB/ 4095MB 76%
Load: 32%
CommitTotal: 4847MB
CommitLimit: 14135MB
CommitPeak: 7215MB
SystemCache: 7717MB
HandleCount: 41493
ProcessCount: 89
ThreadCount: 1974

—> Process Memory <—
Private: 565MB
WorkingSet: 513MB
PeakWorkingSet: 513MB
PageFaults: 1633151

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

—> Thread 0×252c <—

—> Trace <—
Pc:6d69b251 Fr:0cddf784 Rt:6d698dfd Arg:0b2c6b80 6d698dd0 00000000 518dadaa
Pc:6d698dfd Fr:0cddf79c Rt:6d74a773 Arg:0b2c6b80 0cddf7ec 518da21e 0cbbf9c8
Pc:6d74a773 Fr:0cddf828 Rt:00ecd42a Arg:0b2c6b80 00000000 1dce0740 00000000
Pc:00ecd42a Fr:0cddf86c Rt:00ec9d51 Arg:0cbbf9c8 00000024 00ec92da 00000002
Pc:00ec9d51 Fr:0cddf88c Rt:00ecabb6 Arg:0b2ea7c0 0b2e0718 0b2e0718 00000024
Pc:00ecabb6 Fr:0cddf8a4 Rt:00e90403 Arg:00fd02dc 0b2e0718 00000000 0cddf8f0
Pc:00e90403 Fr:0cddf8b8 Rt:00fd0230 Arg:0b2ea7c0 3d9c0e19 00fd02dc 0b2e0718
Pc:00fd0230 Fr:0cddf8f0 Rt:00fd0358 Arg:00fd02dc 0cddf910 742d3744 0b2e0718
Pc:00fd0358 Fr:0cddf8fc Rt:742d3744 Arg:0b2e0718 742d3720 4848b791 0cddf958
Pc:742d3744 Fr:0cddf910 Rt:771ea064 Arg:0b2e0718 4b564329 00000000 00000000
Pc:771ea064 Fr:0cddf958 Rt:771ea02f Arg:ffffffff 7720d7b7 00000000 00000000
Pc:771ea02f Fr:0cddf968 Rt:00000000 Arg:00fd02dc 0b2e0718 00000000 00000000

—> Thread registers <—
eax=00000080 ebx=0b2c6b80 ecx=07d38bc0 edx=0b2c998c esi=0b2c6b80 edi=0b2c99a4
eip=6d69b251 esp=0cddf758 ebp=0cddf784
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

ebx-32 0B2C6B60 00000000 00000000 00000000 00000000
ebx-16 0B2C6B70 793f7056 0822af9e 00000000 00000008
ebx 0 0B2C6B80 0b2c99bc 16812c40 fffffffe 00000001
ebx16 0B2C6B90 0000252c ffffffff 02000350 00000001
ebx+32 0B2C6BA0 00001adc 0b2c6b80 0000000b 00000000
ebx+48 0B2C6BB0 00000000 00003fcb 32953cc8 07d14960
ecx-32 07D38BA0 00000000 00000000 00000000 00000000
ecx-16 07D38BB0 00000002 00000000 00000001 00000002
ecx 0 07D38BC0 43000000 c3000000 00000000 44870000
ecx16 07D38BD0 3f800000 00000000 c7000000 c7000000
ecx+32 07D38BE0 47000000 47000000 00000000 00000000
ecx+48 07D38BF0 45200000 44870000 3d200000 3c870000
edx-32 0B2C996C 00000001 00000001 0ba006a0 00000000
edx-16 0B2C997C 00000000 00000000 00000000 00000000
edx 0 0B2C998C 00000000 00000000 00000080 00000080
edx16 0B2C999C 00000000 3f800000 00000000 00000000
edx+32 0B2C99AC 00000a00 00000438 00000000 6d6340e0
edx+48 0B2C99BC 6d67f810 6d6aa020 6d67d1d0 6d67f200
esi-32 0B2C6B60 00000000 00000000 00000000 00000000
esi-16 0B2C6B70 793f7056 0822af9e 00000000 00000008
esi 0 0B2C6B80 0b2c99bc 16812c40 fffffffe 00000001
esi16 0B2C6B90 0000252c ffffffff 02000350 00000001
esi+32 0B2C6BA0 00001adc 0b2c6b80 0000000b 00000000
esi+48 0B2C6BB0 00000000 00003fcb 32953cc8 07d14960
edi-32 0B2C9984 00000000 00000000 00000000 00000000
edi-16 0B2C9994 00000080 00000080 00000000 3f800000
edi 0 0B2C99A4 00000000 00000000 00000a00 00000438
edi16 0B2C99B4 00000000 6d6340e0 6d67f810 6d6aa020
edi+32 0B2C99C4 6d67d1d0 6d67f200 6d712f50 6d7477a0
edi+48 0B2C99D4 6d67f0c0 6d67df60 6d7130d0 6d67f050

—> Code <—
6D69B231 4214d862 10d95dfc d945fcd9 5910d941 B..b..]..E..Y..A
6D69B241 58d95dfc d945fcd9 5108d941 5cd841e9 X.]..E..Q..A\.A.
6D69B251 6fe3c4ca 83ec14a1 04f07664 33c589dd o………vd3…
6D69B261 0520aa63 6ddcc2d9 cad95908 d9c0dec2 . .cm…..Y…..
6D69B271 d9c9d959 0cd9e8d9 c0def4d9 cbd95968 …Y……….Yh
6D69B281 d9c2def2 d9c9d959 6cd94110 defad9c9 …….Yl.A…..

—> Stack <—
0CDDF758 0cddf804 6d6aa0c0 6d67ec3b 1dce0740 ……jm;.gm@…
0CDDF768 00000000 00000000 00000000 6d687816 ………….xhm
0CDDF778 518dad4a 0cddf79c 00000000 0cddf79c J..Q…………
0CDDF788 6d698dfd 0b2c6b80 6d698dd0 00000000 ..im.k,…im….
0CDDF798 518dadaa 0cddf828 6d74a773 0b2c6b80 …Q(…s.tm.k,.
0CDDF7A8 0cddf7ec 518da21e 0cbbf9c8 0be8b190 …….Q……..
0CDDF7B8 0cbbf9d4 0cddf7d0 00000004 0b2c6b84 ………….k,.
0CDDF7C8 00000000 00000015 00000001 08000001 …………….
0CDDF7D8 00000004 00000000 00000000 00000080 …………….
0CDDF7E8 00000080 00000000 00000000 00000080 …………….
0CDDF7F8 00000080 00000000 3f800000 00f1d2a2 ………..?….
0CDDF808 04a2cd40 00000000 0cddf81c 518da21e ..............Q 0CDDF818 0cddf7ac 0cddf8e0 6d6b53cf 00000001 .........Skm.... 0CDDF828 0cddf86c 00ecd42a 0b2c6b80 00000000 l...*....k,..... 0CDDF838 1dce0740 00000000 0cbbf9c8 0b2ea7c4 @............... 0CDDF848 00000080 00000080 75c130a7 00000000 .........0.u.... 0CDDF858 00000000 00000000 75c130a7 00000000 .........0.u.... 0CDDF868 1dce0740 0cddf88c 00ec9d51 0cbbf9c8 @.......Q....... 0CDDF878 00000024 00ec92da 00000002 0ba72dc0 $............-.. 0CDDF888 00000024 0cddf8a4 00ecabb6 0b2ea7c0 $............... 0CDDF898 0b2e0718 0b2e0718 00000024 0cddf8b8 ........$....... 0CDDF8A8 00e90403 00fd02dc 0b2e0718 00000000 ................ 0CDDF8B8 0cddf8f0 00fd0230 0b2ea7c0 3d9c0e19 ....0..........= 0CDDF8C8 00fd02dc 0b2e0718 0b2e0718 c0000096 ................ 0CDDF8D8 0cddf8c4 0cddf304 0cddf948 00fd0570 ........H...p... 0CDDF8E8 30a35239 00000000 0cddf8fc 00fd0358 9R.0........X... 0CDDF8F8 00fd02dc 0cddf910 742d3744 0b2e0718 ........D7-t.... 0CDDF908 742d3720 4848b791 0cddf958 771ea064 7-t..HHX...d..w 0CDDF918 0b2e0718 4b564329 00000000 00000000 ....)CVK........ 0CDDF928 0b2e0718 c0000096 75c28cd0 00000000 ...........u.... 0CDDF938 0cddf2e4 4b564329 0cddf91c 0cddf2e4 ....)CVK........ 0CDDF948 0cddf960 77200d40 30a3a6e1 00000000 `.... w…0….
0CDDF958 0cddf968 771ea02f ffffffff 7720d7b7 h…/..w…… w
0CDDF968 00000000 00000000 00fd02dc 0b2e0718 …………….
0CDDF978 00000000 00000000 00000000 00000000 …………….
0CDDF988 00000000 00000000 00000000 00000000 …………….
0CDDF998 00000000 00000000 00000000 00000000 …………….
0CDDF9A8 00000000 00000000 00000000 00000000 …………….
0CDDF9B8 00000000 00000000 00000000 00000000 …………….
0CDDF9C8 00000000 00000000 00000000 00000000 …………….
0CDDF9D8 00000000 00000000 00000000 00000000 …………….
0CDDF9E8 00000000 00000000 00000000 00000000 …………….
0CDDF9F8 00000000 00000000 00000000 00000000 …………….
0CDDFA08 00000000 00000000 00000000 00000000 …………….
0CDDFA18 00000000 00000000 00000000 00000000 …………….
0CDDFA28 00000000 00000000 00000000 00000000 …………….
0CDDFA38 00000000 00000000 00000000 00000000 …………….
0CDDFA48 00000000 00000000 00000000 00000000 …………….
0CDDFA58 00000000 00000000 00000000 00000000 …………….
0CDDFA68 00000000 00000000 00000000 00000000 …………….
0CDDFA78 00000000 00000000 00000000 00000000 …………….
0CDDFA88 00000000 00000000 00000000 00000000 …………….
0CDDFA98 00000000 00000000 00000000 00000000 …………….
0CDDFAA8 00000000 00000000 00000000 00000000 …………….
0CDDFAB8 00000000 00000000 00000000 00000000 …………….
0CDDFAC8 00000000 00000000 00000000 00000000 …………….
0CDDFAD8 00000000 00000000 00000000 00000000 …………….
0CDDFAE8 00000000 00000000 00000000 00000000 …………….
0CDDFAF8 00000000 00000000 00000000 00000000 …………….
0CDDFB08 00000000 00000000 00000000 00000000 …………….
0CDDFB18 00000000 00000000 00000000 00000000 …………….
0CDDFB28 00000000 00000000 00000000 00000000 …………….
0CDDFB38 00000000 00000000 00000000 00000000 …………….
0CDDFB48 00000000 00000000 00000000 00000000 …………….

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6719
Version = 8.17.0010.1404
Description = AMD Radeon HD 6900 Series
Compat = 0×00000000
VidMem = 4095 MB

(edited by Silent The Gray.3091)

Opening the Options Menu Crashes My Game

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can peruse this page for help with your issue: https://www.google.com/search?q=d3d9.dll&ie=utf-8&oe=utf-8

Good luck.

Opening the Options Menu Crashes My Game

in Bugs: Game, Forum, Website

Posted by: Silent The Gray.3091

Silent The Gray.3091

Inculpatus cedo.9234:

You can peruse this page for help with your issue: https://www.google.com/search?q=d3d9.dll&ie=utf-8&oe=utf-8

Good luck.

Thank you for the response, will look into that the next time it happens, the issue is very inconsistent, makes it difficult to come up with a solution.

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