Guild Wars 2

So I wanted the minipets…
So bought a pack of 1600 gems, bought the halloween minipets once.
Then a bank upgrade. Then wanted to buy the halloween pets again to get the rare pet.
Then it bugged out and I couldnt buy it in there.
So restarted my client, and bought it first time loggin in again.
But now the gems was taken and I recieved no mail with the pets. (it isnt even showing up as recent Purchases)
Ii tried restarting, and got someone to send me a mail if it just needed a “push”.
I would apreciate the help in getting them, as I really am a collector of such type of things… xD