Guild Wars 2

So I have bought a serial code with my card/paypal for someone once successfully, however, when I try to buy myself a copy of any 3 of the editions and it greets me with the message in the title, “Payment Authorization Failed” and it takes no money from me and I get no expansion. No matter what I do i can’t get another copy: buy in game with/without Paypal, on the website it doesn’t work with or without Paypal, different PC in the house doesn’t work, using another GW2 account to buy the serial code (To then redeem on my account) doesn’t work.

Literally anything I do doesn’t work, so I asked a friend who had just got himself the expansion to buy me a code and I’d pay him back, and he got the message “Payment Authorization Failed” after successfully getting a copy for himself, then another one of my friends, who has the expansion already tried to buy another copy of PoF too, and they got the same “Payment Authorization Failed” message. So all I can think is that it is tied to your card/Paypal or your IP address, not letting the same IP or card to get more than 1 copy of Path of Fire.

I’ll add more info as I find out more, and please share any fixes/solutions you have, and if you have been experiencing the same problems. I Just wanna give ArenaNet my money at this point ;-;

I live in Australia if that helps in anyway too.

Bumping this up because this is important.
What is the issue here? Are people being prevented from buying more than one? If that is the case, why? What reason would you have to prevent people from buying more than one? Married couples with shared bank details must be having a terrible time. People like to buy gifts. What happens if people miss out on pre-purchase rewards for your mistake?

I have the same problem here. And it seems possible there is problem to have more than one game on IP adress. We are with my brother connected to the same network. We solved it by purchasing it directly in the game via black lion trading company. It worked for us.

Is it paypal you are using? Try not to have paypal balance and credit card balance mixed (like, paying $10 from pp and $20 from cc to pay for $30 HoT). I had a similar payment failure issue and had to transfer money to pp first.

Dawdler.8521:

Is it paypal you are using? Try not to have paypal balance and credit card balance mixed (like, paying $10 from pp and $20 from cc to pay for $30 HoT). I had a similar payment failure issue and had to transfer money to pp first.

I have tried paying exclusively with card and exclusively with Paypal, neither worked.

Update: I have since traveled 3 hours and changed IP address and I even straight up used another card with a different balance and STILL cannot buy the expansion a second time. I successfully bought it once for a friend before all of this at their house (3 hours away, and is hellsqueen.3045 who commented on this post) and I tried getting it for myself there too, which didn’t work and started all of this. Now I am home and IT STILL DOESN’T WORK. This leaves NO viable reason as to why I cannot give ArenaNet money to experience their game more.

You have to make a ticket with anet support.

Also if you try to buy somethings multiple times on a website sometimes it won’t work.

Also contact your bank or credit card to see if it on their end.

Here in the US if you make a lot of purchases online that are out of character they may

put a hold on your card or etc.

Maybe try a different card also an/or a different computer elsewhere like at a friend’s house.

aandiarie.7195:

You have to make a ticket with anet support.

Also if you try to buy somethings multiple times on a website sometimes it won’t work.

Also contact your bank or credit card to see if it on their end.

Here in the US if you make a lot of purchases online that are out of character they may

put a hold on your card or etc.

Maybe try a different card also an/or a different computer elsewhere like at a friend’s house.

I don’t think you’ve read what I’ve said. I have called my bank, nothing wrong on their end, I have tried both paypal and debit card, both in game and on the website, 2 of my friends, 1 in AUS too and another in Malaysia both can’t buy a second copy, me changing card and IP address doesn’t work either. And I have made multiple tickets, none of which have given anything other than “We are looking into this, thank you for your patience”, and over 2 days later, nothing. Thank you for responding however

Also, I have tried the being logged into the GW2 account (hellsqueen.3045’s) when trying to buy a serial code, and failed. and have even tried a different billing address. Nothing works

Creating multiple ticket causes delays and sends you to the back of the queue. Close all subsequent tickets, and only update the original.

Logging into another person’s account is against the UA, and can cause termination.

Good luck.

Inculpatus cedo.9234:

Creating multiple ticket causes delays and sends you to the back of the queue. Close all subsequent tickets, and only update the original.

Logging into another person’s account is against the UA, and can cause termination.

Good luck.

Technically they logged in and tried for me, with us being in the same room and a couple and all. And thanks about the info with tickets.

Update: I created a fresh ArenaNet account and tried to purchase Path of Fire on that and still didn’t work (Was going to redeem the serial code on my main account)

I found using Google Chrome instead of Firefox helps.

Yumiko Ishida.3769:

I found using Google Chrome instead of Firefox helps.

Sadly, I use google chrome

I now have Path of Fire. My friend winddeath.2536 who doesn’t play Guild Wars anymore offered to buy me a serial code, which worked, and I redeemed it.

So it just seems people can’t buy 2 copies right now.

I tried to buy the PoF expansion tonight and it failed. I live in the US, my card/bank is fine (though I will verify in the morning to cover my bases), I have not bought any other version of PoF. I tried buying it ingame and later though the website. It failed for both.

I was successful once I used Chrome though. Not sure why I couldn’t just buy it ingame and save myself the headache.

following this post. from Australia. and also having issues trying buy a copy for myself.