Perma-Banning Innocent players?
As far as I know I haven’t heard anything about players being banned, although one of the recent issues caused a thing that could be easily exploited. Not sure if it would be the case here, maybe it was merely a glitch. Tell them to contact Customer Support and they will get a proper response.
If we detect that an account may have been compromised, we will proactively block it to prevent future unauthorized access. Not everyone whose accounts become blocked did something wrong. =) Like shadow mentioned, have your friend submit a ticket here and we’ll look into the situation as soon as we are able.
Thank you. I will relay the message.
Most criminals are “nice” to their goons. Most serial killers seem to be the nicest, most polite person to their neighbors. Just saying.
He did nothing wrong. and he didn’t exploit the HoM glitch either. he’s had his 50 points since GW2 release. and he IS nice. ive known his for 3 years now and he has never proven to do any wrong.
and further more, he didn’t even get a reason why. and its None of the above either.
and further more, he didn’t even get a reason why.
This is actually not possible. If banned, a player is shown the reason when he attempts unsuccessfully to log in.
seems your friend is lying to you?
No, he got absolutely nothing for an excuse. and he’s not lying.
i talk to him everyday on Teamspeak. he is a highly respected Guild lord in both GW1 & 2
Discussing CS action on an account is against forum rules, especially after a CS Team member already responded. Have your Guild Leader contact the CS Team and ask for assistance.
Good luck.
As GM Talon suggested, the only way to resolve this issue is for your friend to contact CS and let them work with him directly.
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